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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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J. H.
22 Oct 2024
Verified reviewExcellent service and product
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S. S.
22 Oct 2024
Verified reviewMy favourite place to buy items from and the customer service lady was very prompt and helpful, highly recommend, thank you
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V. M.
22 Oct 2024
Verified reviewEasy to use Website, price was better than other sites(I do shop around),product arrived quickly and well packaged, thank you
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A. H.
22 Oct 2024
Verified reviewVery pleased with my stay wet acrylic paint tray & with the prompt delivery. Will definitely use this company again for all my art requirements.
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H. E.
22 Oct 2024
Verified reviewMy order was dispatched and delivered quickly. The prices are always competitive and I have been pleased with my products.
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J. C.
22 Oct 2024
Verified reviewQuality product. Prompt delivery packaged well.
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W. C.
22 Oct 2024
Verified reviewNo nonsense negotiating the site, easy ordering and a reasonably fast delivery too.
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G. T.
22 Oct 2024
Verified reviewPrompt and excellent
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C. M.
22 Oct 2024
Verified reviewAbsolutely fantastic for the price I would definitely recommend this company
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G. S.
22 Oct 2024
Verified reviewHappy customer
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J. H.
22 Oct 2024
Verified reviewAlways fast excellent service from Cowling and Wilcox. Everything I have bought has been good quality and I have been pleased with my purchases. I do wish though that they would make claiming points a bit simpler than having to create a voucher and then type in a code. I have had trouble with that method. It would be so much simpler to say these are your points do you want to claim them. Other than that no complaints.
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P. T.
22 Oct 2024
Verified reviewGreat products keen prices
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G. W.
22 Oct 2024
Verified reviewProducts and delivery all to plan. I would order from them again. Good competitive prices too.
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P. W.
22 Oct 2024
Verified reviewGood range of products at reasonable prices. We were kept informed at all stages of the delivery process. First impression is that of a solid reliable supplier.
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A. F.
22 Oct 2024
Verified reviewJust the job.
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M. F.
22 Oct 2024
Verified reviewI like to shop at my local art shop, but where they don’t stock something I’d rather get it from source at C&W than through Amazon etc. You can trust the products and the advice.
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L. H.
22 Oct 2024
Verified reviewPleased to find the product which was out of stock elsewhere. Could only order two (out of stock or order limit?). Delivery not the fastest but not the end of the world.
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E. S.
22 Oct 2024
Verified reviewI ordered two packets of A2 mount board. The price was good, and the delivery was fast, but the board wasn't packed properly, arriving with dented corners and edges.
Reply from Cowlingandwilcox.com
I'm so sorry this happened. We always make a huge effort to pack our goods well as we know some carriers can be a bit heavy-handed to say the least. I've advised our packers of your situation to remind them how important this is. Thank you so much for highlighting this issue. Kind regards, Guy.
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A. S.
22 Oct 2024
Verified reviewGood quality products, arrived well package
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L. R.
22 Oct 2024
Verified reviewGreat products available but you need to be prepared to wait for your delivery. Waiting a week or so wasn’t great as I had anticipated less
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your order took longer than expected to despatch. I can assure most orders are despatched within 48 hours and the majority within 24 hours. Looking into your order, it looks like our stock control system was out and so we had to bring in one of your products from one of our shops. This is unusual and, for that, I can only apologise. Otherwise, I'm glad you appreciate our range of products. Kind regards, Guy.
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