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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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M. H.
25 Nov 2024
Verified reviewFab and friendly service and very helpful staff. Would highly recommend this company!
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D. D.
25 Nov 2024
Verified reviewExcellent service and product couldn’t recommend more’
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P. H.
25 Nov 2024
Verified reviewGood service and communication
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S. M.
25 Nov 2024
Verified reviewThe site was easy to use. The order was processed and delivered promptly.
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C. W.
25 Nov 2024
Verified reviewI purchased 16 Cartridge pads, or a class of seniors who have a free 3hour lesson every week. I was pleased to be able to obtain the pads for £3.99 each, great value. I shall use them again, it would be nice to get discounts or donations occasionally too.
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D. R.
25 Nov 2024
Verified reviewGreat product and great service. I will be happy to use them again in the future
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J. V.
25 Nov 2024
Verified reviewGreat product (desk easel), great service.
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J. J.
25 Nov 2024
Verified reviewVery good and on time
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S. D.
25 Nov 2024
Verified reviewThe website was clear and easy to navigate. Goods were received just been theysaid they would be
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D. P.
25 Nov 2024
Verified reviewEasy to use on-line shopping. However 'order' to 'delivery' information / tracking could be a lot better(No information for three days). Unable to review products as purchased for Christmas gifts.
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M. G.
25 Nov 2024
Verified reviewgood site, efficient service.
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R. C.
25 Nov 2024
Verified reviewEasy to order no fuss delivery
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S. D.
25 Nov 2024
Verified reviewItem received as indicated on website when ordered. Unable to comment on item as its a christmas gift, so not used Thanks
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I. L.
25 Nov 2024
Verified reviewEasy website to navigate, updated me regarding delivery etc.
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S. C.
25 Nov 2024
Verified reviewIt’s all ticks! Great pricing, super range and top notch delivery and customer service
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F. W.
25 Nov 2024
Verified review5star
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T. M.
25 Nov 2024
Verified reviewPackaging was open, the tube of pain was damaged, delivery is late, about 1 week,
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G. R.
24 Nov 2024
Verified reviewDisappointed with aspects to delivery. My order was over £50 so therefore had free delivery. But it wasn’t clearly stated how long it would take for me to get my order. I enquired about the delivery and was told it would take 5 days just to be dispatched, therefore I would not have received my order for at least 8 to 10 days. I found this to be unacceptable. I had no choice but to take next day delivery, which cost me an extra £6.99. I was not happy in the slightest. I did not get any acceptable customer service. I felt the person I was dealing with was only interested in getting the extra money for next day delivery. I am extremely dissatisfied and will think twice about ordering again. I got the impression that if my order had been below the £50 I would have been dealt with sooner. But because I never paid for postage with my order I would have received it when ever they felt like sending it. I am really not happy. I will not be recommending you.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry this become such a frustrating experience. There seems to be a lot of misunderstanding here and I do wonder, on this occasion, if we've done a terrible job of communicating. I can assure you we don't differentiate between orders with free delivery or where a delivery fee has been paid. We tend to despatch within 48 hours often within 24 hours. So, I assume the "5 days" comment was a total worst case scenario. In fact, I've looked into your order and am happy to see it sent out from us within 2 working days of receiving your order. We also send out all deliveries on a 24-hour tracked service so you would have received your delivery soon after it was despatched. Once again, I'm so sorry for poor communication on this occasion and I'd be happy to refund your £6.99 fee for Next Day Delivery. I hope this helps and I'm sure if you use us again things will run a lot smoother. One of our customer service team will be in touch soon to refund your delivery fee. If I can help further, please don't hesitate to get in touch. Kind regards, Guy.
Reply from G. R.
Thank you so much for taking the time to review my situation. I am very grateful for the £6.99 refund. I will not comment on the situation regarding the order, as I am very happy with your concern, and the showing of your value as me as a customer. I have to say, that, your materials that I have bought are first class and the prices are the best I’ve seen. You have given me the encouragement to further shop with you. Thank you 😊
Reply from Cowlingandwilcox.com
That's wonderful to hear. Thank you so much for feeding back. If I can help further, please don't hesitate to get in touch at guy@cowlings.com. Kind Regards, Guy.
Show exchanges Hide exchanges -
L. M.
23 Nov 2024
Verified reviewProduct (acrylic liner) was good quality, quick delivery, very pleased and would use again if I needed some of their products.
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J. B.
23 Nov 2024
Verified reviewAll good. And reasonable delivery costs.
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