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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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C. H.
24 Dec 2024
Verified reviewGood range of products.
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E. W.
24 Dec 2024
Verified reviewAll items purchased arrived carefully package and within the time frame. I am delighted with my purchases all as described and high quality. Will be a returning customer.
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R. W.
24 Dec 2024
Verified reviewGood on price , delivery and quality items
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L. S.
24 Dec 2024
Verified reviewSite works well and it was easy to order and pay.
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J. G.
24 Dec 2024
Verified reviewGood value products. Excellent quality. Delivered promptly. Always pleased with whatever I’ve had from this company.
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M. P.
24 Dec 2024
Verified reviewGood stuff, great value. Very helpful in-shop staff (Islington store).
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E. M.
24 Dec 2024
Verified reviewI have ordered from here a few times now, each time has been straightforward and delivery also very speedy, no complaints whatsoever and I will continue to come here for any craft products .
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J. S.
24 Dec 2024
Verified reviewThey were brilliant from start to finish. Some actual humans work there who made everything simple and a joy tbh. Ten stars. And I never leave reviews!
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W. T.
24 Dec 2024
Verified reviewProduct exactly what I wanted Distributed and delivered as promised
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T. C.
24 Dec 2024
Verified reviewVery good service and prompt delivery
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L. G.
24 Dec 2024
Verified reviewFirst class pencils lovely gift to an admirer of my palomino’s
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B. M.
24 Dec 2024
Verified reviewFound all the colours that I needed in one order
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A. P.
24 Dec 2024
Verified reviewSite very easy to use. Delivery not so good product damaged in transit. Customer care was excellent and dealt with the problem without delay. Would use again for art products
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K. P.
24 Dec 2024
Verified reviewOk , no problems
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B. E.
24 Dec 2024
Verified reviewWell packaged large heavy bottles of acrylic paint which arrived safely. Easy to order online and a great price.
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W. G.
24 Dec 2024
Verified reviewEasy to order.
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G. I.
24 Dec 2024
Verified reviewI keep coming back to cowling & wilcox for art materials they have a good range of products at competitive prices the website is easy to navigate & delivery is quick even around December.
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R. D.
24 Dec 2024
Verified reviewEasy to locate, good description and good to be able to look at customer reviews
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R. P.
24 Dec 2024
Verified reviewI have only given an average grading on account of the delay between ordering and shipping. When I order I expect shipping to follow the same day or next day as with many other companies – unfortunately this does not happen with C&W. I require paints promptly when I am in the middle of a painting. One other thing: I found one of the acrylic pouches leaking on delivery with paint oozing out. It looked as though the pouch had been slit with a craft knife during packaging, so care must be taken when packaging these pouches, they are more prone to damage than the regular tubes of paint.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your gods took so long to arrive on this occasion. I can assure you that we do our best to despatch all orders within 24-48 hours and always on a Next Day delivery service. Unfortunately, during very busy times of year this can sometimes slip for a very short time as we catch up. This year we've taken on extra staff and have set up more dispatch stations to cope with the spike in traffic. Once again I'm so sorry your order took far longer than is acceptable but please be assured we're working very hard on staying within our targets. I'll ask one of our customer service team to contact you about the damaged goods to sort this out for you. Kind regards, Guy (MD of C&W).
Reply from R. P.
Thank you. I appreciate your prompt replay. I intend to order again soon.
Reply from Cowlingandwilcox.com
That's great. Thank you so much and, once again, sorry for letting you down on this occasion. Kind regards, Guy.
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S. J.
9 Dec 2024
Verified reviewGood price fir POSCA pens and sketch pads excellent quality
Reviews displayed in chronological order
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