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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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J. S.
4 Jan 2025
Verified reviewAll went well
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C. W.
4 Jan 2025
Verified reviewExcellent
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D. W.
4 Jan 2025
Verified reviewThe site was great the productvwere brilliant and the service was excellent.
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S. K.
4 Jan 2025
Verified reviewEasy to order, arrived on time.
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S. H.
4 Jan 2025
Verified reviewPostage was so slow, too over a week before it was even dispatched. not sure id be in a rush to order from them again.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. All feedback, good and bad, is very welcome. I've looked into your order and it did take far too long to be despatched. You ordered during the Black Friday/Cyber Monday weekend and, to be honest, we were far busier than we expected. We were also hit with a 48 hour bug which affected some of our team. We always try, and usually achieve, to be within 48 hours despatch from order. On this occasion, we did slip quite badly but it only lasted a few days as we recovered later in that week to sending out within 24 hours again. All orders are also sent out on a Next Day tracked service. I'm so sorry you got caught up in a particularly challenging time and I hope you feel you can trust us to try us again. Kind regards, Guy.
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S. S.
4 Jan 2025
Verified reviewYery good, thank you for your efforts.
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S. K.
4 Jan 2025
Verified reviewProducts are good but delivery to the Highlands is not great always takes a long time and usually costs extra.
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S. W.
31 Dec 2024
Verified reviewNo problems.
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K. H.
31 Dec 2024
Verified reviewI appreciate the choice of materials, the ease of the order process and the timely delivery - received with great anticipation!
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B. S.
31 Dec 2024
Verified reviewGreat prices and smooth delivery.
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M. C.
31 Dec 2024
Verified reviewGreat shop with everything for the beginner and experienced. Wide range of products with budgets to suit. Enjoyed looking and acutely gave something new a go. Delivery was on time and extremely well packaged. I bought lots in the generous sale. Will use again and will recommend.
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N. R.
31 Dec 2024
Verified reviewAs described.
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N. B.
31 Dec 2024
Verified reviewGreat item, but very slow delivery
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S. J.
31 Dec 2024
Verified reviewAn easy web page to navigate, the order was confirmed when received and then advised when picked and dispatched. Tracking details provided promptly. It came well packed and protected, so no damage found on arrival.
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L. O.
31 Dec 2024
Verified reviewThe website was clear and easy to navigate. The service was prompt and efficient. Recommended without any reservation.
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C. G.
31 Dec 2024
Verified reviewHave bought from C and W for several years. Consistently good service have never been disappointed.
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S. C.
31 Dec 2024
Verified reviewThe products are excellent. I wanted to click and collect from their Aylesbury store on a Saturday morning. I requested this on my order as it said next day delivery was available. Made the order on a Thursday. On arrival on Saturday morning the store was closed. It appears this is the only store closed on a Saturday. I collected on the following Monday. A reply to my order saying collection was not possible in a Saturday would have been nice and better customer service.
Reply from Cowlingandwilcox.com
Thank you for reviewing us. I'm so sorry this happened to you, and you're right, it was a silly oversight. To be honest, Our Aylesham site is not really a store, it's just our warehouse/office site so we are closed at the weekends at this site. We've now tightened up our confirmation emails to advise of this and, once again, thank you for pointing this out. Kind regards, Guy.
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F. S.
31 Dec 2024
Verified reviewEasy to order and kept informed about delivery. Sure husband will be pleased with his present.
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P. S.
31 Dec 2024
Verified reviewOverall 5 stars, BUT their standard delivery could e a bit quicker
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M. H.
31 Dec 2024
Verified reviewThe delivery was on time and the packaging was well wrapped and really secure. The items were great except for some rolls of glassine paper that had been torn around the band in the middle. I contacted Cowling and Wilcox customer services and they phoned me and sorted my problem out straight away. I had received a replacement delivery within a couple of days. Their customer service is excellent.
Reviews displayed in chronological order
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