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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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N. H.
22 Mar 2025
Verified reviewReally good company to deal with , and very competitive pricing.
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E. A.
22 Mar 2025
Verified reviewMy order arrived quite quickly & was all complete. Thanks 😃
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G. B.
22 Mar 2025
Verified reviewYou can find all the Art products that you'll ever need here. Good price points & an excellent service with adroid despatch.
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J. B.
22 Mar 2025
Verified reviewDelivered in the timeframe given when purchased.
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A. G.
22 Mar 2025
Verified reviewPerfect, a great company
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A. F.
22 Mar 2025
Verified reviewReally good. Great choice of products, easy to use website, good technical information about products and amazing savings.
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L. M.
22 Mar 2025
Verified reviewVery good on time to deliver
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V. W.
22 Mar 2025
Verified reviewI am always confident that my order will be handled correctly and I just need to wait for delivery
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N. M.
22 Mar 2025
Verified reviewQuick, no hassle website from which to order.
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G. A.
22 Mar 2025
Verified reviewI found the paint I was after at a great price. Just sorry they didn’t have it in more colours!
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A. J.
22 Mar 2025
Verified reviewThe service I have received has been faultless.
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M. E.
22 Mar 2025
Verified reviewThe site was very easy to use....But I was most impressed with regular friendly emails keeping me informed of anticipated delivery. First rate........will certainly be ordering again
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M. S.
22 Mar 2025
Verified reviewI use the easels as a stand for my numerous pieces of music art/memorabilia that I have and they do a fabulous job and a good talking point!!
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A. B.
22 Mar 2025
Verified reviewVery good quality products will buy again from them thank you
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M. S.
22 Mar 2025
Verified reviewWould have liked update on expected delivery time
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A. J.
22 Mar 2025
Verified reviewThe products I ordered arrived quickly and were appropriately packaged. I use these sketchbooks every day and these were the best price I have found them anywhere. I will definitely be ordering again.
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C. B.
22 Mar 2025
Verified reviewProducts arrived neatly packaged. I was kept informed of the delivery date. Would recommend this firm.
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J. S.
22 Mar 2025
Verified reviewDelivered on time, well packaged and no problems
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C. B.
22 Mar 2025
Verified reviewQuick delivery good value
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J. H.
22 Mar 2025
Verified reviewMy first order from them and I expected swifter service. When I phoned ( having had. no reply to my first call, I was told that there has been warehouse problems and only 2 people to answer calls. I then got excellent service after the contact, plus a voucher towards my next order.
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