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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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S. P.
29 Mar 2025
Verified reviewEasy to find what I required on the website.
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S. S.
29 Mar 2025
Verified reviewVery good product, as described. Great price and speedy delivery.
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A. S.
29 Mar 2025
Verified reviewGreat service with fast dely
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A. W.
29 Mar 2025
Verified reviewGood value.
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C. B.
29 Mar 2025
Verified reviewFollowing my initial issues they were quick to respond with an apology and to remedy the matter. I had an email conversation with them and it turned out there was a glitch in the system that was affecting the postage prices which has now been fixed. I was also offered free delivery to recompense and I felt the service and care to make amends was very good. And so, having shown they can recognise and rectify a problem, and recompense for my trouble, I would now consider shopping with Cowling and Wilcox again in the future. Mishaps happen, it's how a company deals with it that matters, and I feel they have demonstrated good customer care.
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A. G.
29 Mar 2025
Verified reviewVERY PLEASED WITH ALL ASPECTS OF MY ORDER
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J. O.
29 Mar 2025
Verified reviewThey always hae art products that I am loking for - the service is good and so is the delivery
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A. D.
29 Mar 2025
Verified reviewOrdered wrong size but it's OK my mistake it's abit dear compared to amazon
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N. B.
29 Mar 2025
Verified reviewI try to always order my paints from Cowling & Wilcox as the service is always quick and without any problems
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M. W.
29 Mar 2025
Verified reviewEasy to order, website was clear and found items I needed quickly. Order went through smoothly and - importantly for me - the order was well packaged and delivered promptly the next day in pristine condition (it was a large box canvas).
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A. K.
29 Mar 2025
Verified reviewGreat after sales service
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C. R.
29 Mar 2025
Verified reviewQuick delivery, extremely well packaged, would definitely recommend (& lovely to use an efficient company other than the larger generic online one that many of us often resort to…!)
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T. A.
29 Mar 2025
Verified reviewI’m quite impressed with Cowling & Wilcox! My paints were delivered in just two days, which is incredibly prompt. The pricing, especially during the sale, was much cheaper than other stores, making it a fantastic deal. Everything arrived well-packaged and in perfect condition. I’ll definitely be ordering from them again—highly recommended!
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M. L.
29 Mar 2025
Verified reviewReceived order within two days well packaged excellent communication.
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S. O.
29 Mar 2025
Verified reviewExcellent. Everything arrived on time and is of great quality.
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M. G.
29 Mar 2025
Verified reviewFast delivery after a rather ponderous age checking process for a few tiny craft knives. Age checking can handled seamlessly by independent agencies. Customers really should not have to upload driving licences before receiving urgent orders. I do recommend you look into this.
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H. L.
29 Mar 2025
Verified reviewSuperb selection of high quality items at a reasonable price. LOVE visiting the Canterbury store too. Really knowledgeable, friendly and helpful staff.
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D. H.
29 Mar 2025
Verified reviewExcellent service. I’ll definitely order from this company again
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H. B.
29 Mar 2025
Verified reviewI was very pleased to find this company, as my daughter needed canvas pads for her 'A' Level art. Service was quick and the delivery costs reasonable.
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T. B.
29 Mar 2025
Verified reviewI am absolutely delighted. My order was great quality, at the right price and delivered superfast too! I thoroughly recommend your company, in fact my art teacher a other pupils in my art class have now purchased from you based on my recommendation. You are 5 star plus!
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