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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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Rachel M.
27 May 2025
Verified reviewGreat product and fast delivery. Highly recommend!
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Mrs h l F.
27 May 2025
Verified reviewI ordered a print rack to take to Art Fairs and it was easy to construct and looks sturdy. It looks nice quality.
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Jeanne M.
22 May 2025
Verified reviewFabulous paint. Great price. Thank you.
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Emily G.
22 May 2025
Verified reviewExcellent customer service.
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Adam L.
22 May 2025
Verified reviewThank you Megan for being so kind during the whole purchasing process
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D. M.
22 May 2025
Verified reviewThe site is easy to navigate. The service was efficient.
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S. O.
22 May 2025
Verified reviewThe wooden easel I bought is beautiful and thankfully not damaged in the totally inadequate packaging which was barely holding itself together upon delivery…the driver advised us to take photos just in case. So 5 stars for the product but only 2 for the packaging
Reply from Cowlingandwilcox.com
Hello! Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you found the wooden easel beautiful, but we sincerely apologise for the concerns regarding its packaging. Your feedback is invaluable as we continually strive to improve our services. We appreciate your understanding and support! The driver might have very helpfully asked you to take photos but, unfortunately, some (not all) drivers manhandle products in a terrible way. So, sometimes no packaging could stop them from their damage. I'm sorry the Courier let us both down so badly on this occasion. Kind regards, Guy, Cowling & Wilcox.
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S. M.
22 May 2025
Verified reviewbought these for my sister she loves
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N. F.
19 May 2025
Verified reviewSplendid company !
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G. W.
19 May 2025
Verified reviewUnfortunately, I did not receive my order due to couriers leaving my parcel in a unsecured location. However, the customer service that I received was brilliant. My issue was resolved straight away by Megan Warren. She kept in contact throughout, and made sure that she gave the utmost service. One very happy customer! Thank you, Megan.
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J. H.
19 May 2025
Verified reviewDelivery took a while wasn’t kept up to date ( I appreciate it was a bank holiday)
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your experience with us. We understand that delivery delays can be frustrating, especially during busy periods like bank holidays, and we appreciate your patience. Your feedback is invaluable as we strive to improve our communication and services. We’re grateful for your understanding and support. Best wishes, The Cowling & Wilcox Team
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P. S.
19 May 2025
Verified reviewEasy to use website. Delivery was very quick.
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B. S.
18 May 2025
Verified reviewShould have been sent in cardboard tube as was scrunched up. I needed it for delicate packing job but scrunched = scratchy…
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your order arrived in less than ideal condition. We understand how important it is for delicate items to be well-packaged, and we appreciate you bringing this to our attention. Your insights are invaluable as we continually strive to improve our service. Warm regards, Cowling and Wilcox Team
Reply from B. S.
First time ever that I’ve needed to be negative with C&W. Usually service is v good.
Reply from Cowlingandwilcox.com
I'm so sorry about that, Bill. I'll be sure to tighten things up a bit at our end. Thank you so much for our custom. Kind regards Guy Cowling & Wilcox
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S. K.
17 May 2025
Verified reviewAt all stages of the purchase information is given concerning despatch and arrival time, as well as several receipts. The range of products is extensive and provides materials for artists of all levels. Every so often there is a focus on and sale of specific brands. When I was young we would have to catch a bus to town and explore in person the shops and specialist boutiques. Now, C&We able you from the comfort of your own home to browse with no shop assistant hovering or security scrutinizing until you come upon your desired items, which are then beautifully and safely packed awaiting swift despatch. It's a win win all round.
Reply from Cowlingandwilcox.com
Hi Thank you so much for your lovely review. I'm so pleased you had such a good experience with us. There'sonly one small problem: you gave us a one star review. Would you mind changing this to represent your review a bit better? Of course, five stars is always very welcome :-) Kind regards Guy Cowling & Wilcox
Reply from S. K.
I'm so sorry. I shall amend that
Reply from Cowlingandwilcox.com
Many thanks, Sava. Once again, many thanks for your lovely review. Kind regards Guy Cowling & Wilcox
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A. M.
17 May 2025
Verified reviewvery helpful, prompt delivery
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P. E.
17 May 2025
Verified reviewThe product never arrived mainly because of delivery issues with Evri. Initially caused by mistake on my part but this was rectified within a day and delivery never resolved
Reply from Cowlingandwilcox.com
Hello, Thank you for sharing your experience with us. We're truly sorry to hear that your order was affected by delivery issues. We understand how frustrating this can be, especially when the situation was out of your control. Your feedback is valuable to us, and we will continue working closely with our delivery partners to improve our services. We appreciate your understanding and patience. Best regards, The Cowling & Wilcox Team
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J. F.
17 May 2025
Verified reviewEvery part of the order went so easy and the delivery was very good. I will use these again.
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C. S.
11 May 2025
Verified reviewAs described
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J. A.
11 May 2025
Verified reviewwhen I could not fine what I was looking for I asked for help, and you replied very quickly
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P. A.
11 May 2025
Verified reviewFair pricing Order arrived well packaged
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