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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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Doris C.
8 Jun 2025
Verified reviewThe website it very well made and I found it extremely easy to navigate
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Elaine A.
8 Jun 2025
Verified reviewMy order arrived within a week & was spot on. I have shopped a few times with this company & they’ve always delivered what I ordered quickly. The website is easy to use too.
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Deryn B.
8 Jun 2025
Verified reviewExcellent customer service. Great products and good value
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Paul B.
8 Jun 2025
Verified reviewBest price available online and prompt delivery.
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Perry T.
8 Jun 2025
Verified reviewGood company, great product range and good delivery times
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Tracey W.
8 Jun 2025
Verified reviewCowling and wilcox give a great service selling great quality products. Everything I have ordered has arrived promptly and well packed.
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Caroline M.
8 Jun 2025
Verified reviewExcellent service. Prompt delivery and when I queried a discount code it was applied immediately and a credit given to my credit card
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Anne marie S.
8 Jun 2025
Verified reviewVery well
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Leanne F.
8 Jun 2025
Verified reviewGreat website to use and navigate and a wonderful selection of high quality products. Delivery a little slow but the website does state up to 7 days for free delivery. Very well packaged.
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Sarah B.
8 Jun 2025
Verified reviewDelivered in time and as expected
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Lynne M.
8 Jun 2025
Verified reviewGreat product and brilliant customer service
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Margaret C.
8 Jun 2025
Verified reviewUnfortunate delivery process. Goods fine.
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your feedback. We’re glad to hear you were satisfied with the goods received, but we sincerely apologize for the delivery issues you experienced. Your input is invaluable, and we're committed to continuously improving our processes to better serve our customers. Best regards, The Cowling & Wilcox Team
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David C.
8 Jun 2025
Verified reviewExcellent service, an extensive range of art materials at very good prices. Always find what I need.
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Christopher H.
8 Jun 2025
Verified reviewRecieved eisel quickly, easy to put together, seems well built - but only time will tell! Overall a very satisfactory experience.
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Francisco javier S.
8 Jun 2025
Verified reviewVery lovely art equipment business, great service. Maybe they could improve the times for delivery for perfection.
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Rifat S.
8 Jun 2025
Verified reviewdelivery prompt. not actually used the products yet.
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Susan L.
8 Jun 2025
Verified reviewexcellent price .quick delivery
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Geoffrey R.
8 Jun 2025
Verified reviewOnly objection is my order took 1 week to arrive ,unusual in this day ad age
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Ian R.
8 Jun 2025
Verified reviewI don't know enough about the firm for a bigger rating but the company seem to be competitive and set a good standard of service. Sadly there were problems with the product purchased - see product rating. This reflects the manufacturer of the canvas and not Cowling & Wilcox themselves
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J. D.
7 Jun 2025
Verified reviewNavigation of the site was OK but the delivery was quite delayed by them twice not getting the postal address correct.
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your experience. We're glad to hear you found the site navigation satisfactory, but we sincerely apologize for the delays and issues with the postal address. Your feedback is valuable to us, and we’re committed to improving our delivery process. We appreciate your understanding and hope to serve you better in the future. Best regards, Cowling & Wilcox Team
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