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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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Adrian D.
17 Jun 2025
Verified reviewI bought some wooden painting panels which I couldn't find anywhere else. Good price and arrived speedily. The store in Canterbury is very good with very helpful staff.
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Catherine P.
17 Jun 2025
Verified reviewGreat prices and decently quick delivery. No complaints and will use again.
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Naomi P.
17 Jun 2025
Verified reviewGreat Web site easy to find what you want and great prices,variety of products is very good.
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Richard H.
17 Jun 2025
Verified reviewCowling & Wilcox provide a very wide and comprehensive range of art materials at very reasonable prices. It is also fantastic that they offer free deliver with orders over £50, even to the Highlands of Scotland !
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William L.
17 Jun 2025
Verified reviewCould be better packing needs to be addressed more professional
Reply from Cowlingandwilcox.com
Hello, Thank you for sharing your feedback with us. We truly appreciate your thoughts on our packing, and we're sorry to hear it didn't meet your expectations. Your insights are invaluable as we strive for improvement. We're committed to enhancing our services and hope to provide a better experience for you in the future. Kind regards Guy The Cowling & Wilcox Team
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Lynne A.
17 Jun 2025
Verified reviewWhilst I would like to give 5 stars there was a couple of issues with this order. I did ask if the order dispatch could be delayed until 28/5 as I was away but it was sent immediately causing the second problem- EVRI left the package on my doorstep in full view of the street. Thankfully my postman is good and he hid it for me.
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Anthony B.
17 Jun 2025
Verified reviewEasy to use the website and to order. Fast despatch and delivery. Overall excellent service.
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Hayley M.
8 Jun 2025
Verified reviewGreat service, I requested to add to my original order which was done with ease.
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Laura K.
8 Jun 2025
Verified reviewVery straightforward process from beginning to end delivery. Thank you.
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Cheryl B.
8 Jun 2025
Verified reviewExcellent communication and fast delivery. The easel is brilliant and is great for someone with mobility issues. Very easy to put together but did need two people.
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J. P.
8 Jun 2025
Verified reviewI've not actually got to the canvas boards or the canvas to use at yet. Used the search on the website no issues. Loved how the purchase was actually wrapped in brown paper, a proper parcel, not just shoved in a plastic bag. It.was well secured for transport. A quick delivery no issues.
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E. C.
8 Jun 2025
Verified reviewgood range, good prices, efficient dispatch
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Sarah G.
8 Jun 2025
Verified reviewVery happy great quality products
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Mia S.
8 Jun 2025
Verified reviewBrilliant service
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Elizabeth P.
8 Jun 2025
Verified reviewOrdered 2 art pads, excellent quality and condition. Good price.
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Lisa O.
8 Jun 2025
Verified reviewDelivery of wooden unprimed panels was fast. A couple were damaged in transit but Cowling & Wilcox were super quick in dealing with the issue and replaced them immediately
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Mark C.
8 Jun 2025
Verified reviewBrilliant service, quick delivery and great quality canvases. Thanks 😊
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Simon J.
8 Jun 2025
Verified reviewGreat value and delivered as promised.
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Vic W.
8 Jun 2025
Verified reviewThey deliver what they advertise promptly and the price is reasonable
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Sylvia M.
8 Jun 2025
Verified reviewAlways a pleasure to order from this company. Easy to navigate website, quick delivery and good packaging. I use them regularly.
Reviews displayed in chronological order
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