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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Neal S.
17 Jun 2025
Verified reviewAlways great service and great prices too.
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John H.
17 Jun 2025
Verified reviewTrying to order on an iPhone is not as easy as on my laptop. Consequently there was a problem with my order. However the C&W team sorted it quickly and followed through by checking the outcome with an email. First class customer service which is much appreciated and will result in further orders.
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Don P.
17 Jun 2025
Verified reviewEasy to find what you want and delivery was swift.
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Susan M.
17 Jun 2025
Verified reviewExcellent service. Items arrive quickly and well packed.
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Robert F.
17 Jun 2025
Verified reviewAs always excellent service
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P. S.
17 Jun 2025
Verified reviewVery helpful staff who answered my questions very quickly & knew what I was talking about . Quick service & great you were having sale
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Tina T.
17 Jun 2025
Verified reviewEasy to navigate the site and found exactly what I was looking for
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Claire P.
17 Jun 2025
Verified reviewExcellent delivery times, good products
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Carey O.
17 Jun 2025
Verified reviewGood arrived quickly and they were well packed very good value for money
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Helen W.
17 Jun 2025
Verified reviewArrived quickly & good quality, good privmce too.
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Simon G.
17 Jun 2025
Verified reviewEasy to use website, goods arrived well package and when they said they would. The paints are exceptional, vibrant and dry the same colour. What else can you ask for?
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Teresa G.
17 Jun 2025
Verified reviewI’m completely satisfied with C&W. Not so much with the delivery company they used.
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Maryam S.
17 Jun 2025
Verified reviewAmazing quality, quick delivery
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Gary C.
17 Jun 2025
Verified reviewAll my purchase, s from you very satisfird
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Janet F.
17 Jun 2025
Verified reviewI was notified when the product was back in stock. When ordered it was dispatched promptly. It seemed to be with the courier some while before they actually delivered it and one small piece was damaged but cowling and wilcox dealt with it promptly and replaced the damaged part
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Simon H.
17 Jun 2025
Verified reviewEasy to navigate the site and to place the order for the paint which I needed
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M. B.
17 Jun 2025
Verified reviewVery good, they were attentive, helpful and communicative . For my order there had to be one amendment due to them not having the stock readily available, but promptly helped to address this. Received it in a timely fashion. My only bug bear was that there was so much plastic tape on the box and it would have been nice if they were more eco-concious or sustainable with their packaging. But definitely recomendable
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Brenda W.
17 Jun 2025
Verified reviewArrived well packed and on time.
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Lis S.
17 Jun 2025
Verified reviewProducts arrived on time and in good packaging and were as described.
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Pam W.
17 Jun 2025
Verified reviewThe prices were very good and the website was clear. The dispatch was quick however the delivery took a week for the package to arrive.
Reviews displayed in chronological order
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