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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Sava K.
1 Jul 2025
Verified reviewBeautifully packaged and arrived in pristine condition. Superb quality oil paints rich in colour and creamy smooth. The oil pastels have a superb range of colours and can be laid down like a whisper or boldly smeared on the paper. They blend wonderfully
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Deryn B.
30 Jun 2025
Verified reviewThe service is good. Their products good and reasonably priced
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Christine B.
30 Jun 2025
Verified reviewGreat values as purchased oils ehen discount period running and prompt delivery.
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Vicki F.
30 Jun 2025
Verified reviewThis was my first order from cowling & Wilcox, it won’t be my last. Great service , aftercare and products. Thank you again for the help.
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Gillian S.
30 Jun 2025
Verified reviewGood
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Don W.
30 Jun 2025
Verified reviewItem arrived damaged but they replaced it straight away free of charge.Great service!
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Richard H.
30 Jun 2025
Verified reviewCowling & Wilcox provide a wide range of artist's materials at competitive prices, and a great thing about their service is that they don't charge delivery costs if you buy a very only £50 worth of materials .
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Gill E.
30 Jun 2025
Verified reviewGreat company. Professional
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R. F.
30 Jun 2025
Verified reviewGood service from C&W, but service from Royal Mail was awful.
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Joan R.
30 Jun 2025
Verified reviewAll works in a streamlined manner, though a bit short on customer notifications of order placed, and progress on delivery, by email
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C. W.
29 Jun 2025
Verified reviewGreat
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Anne O.
29 Jun 2025
Verified reviewI was delighted that my art pad arrived so quickly.
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Bruce M.
29 Jun 2025
Verified reviewVery satisfied
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Andrew M.
28 Jun 2025
Verified reviewEasy ordering and swift delivery!
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Bernadine M.
28 Jun 2025
Verified reviewArrived very promptly, when one colour wasn’t in stock I had an email immediately and an exchange was sorted. Very professional service.
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Belinda M.
27 Jun 2025
Verified reviewExcellent quality and speedy delivery
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Paul B.
23 Jun 2025
Verified reviewGreat price in the sale for my favourite brand of coloured pencil.
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Rob W.
23 Jun 2025
Verified reviewvery reliable supplier. Keen prices and prompt delivery.
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Steve B.
23 Jun 2025
Verified reviewI enjoy using the site, it's easy to navigate, they have a wide range of artist's requirements, they pack and deliver effectively. They are worry free - i order, I'm not ripped off, it's delivered on time - 5 star stuff!
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Beverley P.
22 Jun 2025
Verified reviewI wasn't aware of Coeling and Wilcox until I started looking online for some new brushes. They had a great offer on s mixed pack which I bought and were excellent quality. I then had a bit more of a look on their site and they have a fantastic range of products which I'm now working my way through. The delivery is always quick and easy and the product quality great Highly recommended
Reviews displayed in chronological order
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