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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Dawn W.
22 Jul 2025
Verified reviewMasses of products, easy to use site and good information on products. My order arrived very promptly and was well packed everything was in excellent condition, including the set of Conte a Paris pastels. Prices are very competitive - there are some excellent bargains to be had. Am disappointed that I.D is required for pressurised cans of fixative - I don't possess a passport or drivers license but am well over 18 yrs and obviously have a credit card in my name. So have to purchase this item elsewhere. Otherwise a great company and website. Definitely recommended.
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Don R.
20 Jul 2025
Verified reviewMy entire experience with Cowling and Wilcox was refreshingly exceptional. From placing the order online, to the caring and attentive support from their professional staff, to the expedient delivery (to the US no less.) Very impressive customer service. I couldn't have been more satisfied!
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Christopher H.
20 Jul 2025
Verified reviewGood prices, delivered on time.
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Fiona T.
20 Jul 2025
Verified reviewGood quality, fast delivery even to Mull
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Geanina I.
20 Jul 2025
Verified reviewMy order didn't arrive on the selected date
Reply from Cowlingandwilcox.com
Hello, I'm so sorry your order didn't arrive when expected. I've now looked into your order and can see it was a Gift Voucher and can understand how frustrating this is when often the date is so important for a special occasion. I've looked into this for you and can see that there was a glitch in our system so the Gift Voucher email did not automatically send out (or maybe ended up in a Junk folder). I can only apologise for this and I hope it wasn't too much of a disappointment. Best regards, The Cowling & Wilcox Team
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Leonard H.
20 Jul 2025
Verified reviewGreat product great service delivery time excellent
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Susan D.
20 Jul 2025
Verified reviewGreat value for money and good service
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Scott C.
20 Jul 2025
Verified reviewEfficient and frictionless
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Snezana F.
19 Jul 2025
Verified reviewGreat experience and excellent choices. Arrived quickly too.
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Carina C.
19 Jul 2025
Verified reviewProduct very good quality and delivery prompt
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Jenny A.
19 Jul 2025
Verified reviewOrdered an easel and some canvases. The easel (in the sale) was extremely good value and is a quality product. Easy enough to put together. Order was delivered very quickly by good couriers. Kept informed of delivery often and given a two hour window so I didn't need to stay in needlessly
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Yvonne E.
19 Jul 2025
Verified reviewThe web site is easy to use. Their prices are competitive. All the items are packed very well & despatched very quickly. The items I’ve purchased to date have been quality products, at a price I thought was best value at the time. Shipped extremely quickly. Highly recommended.
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Theresa K.
19 Jul 2025
Verified reviewFast , prompt excellent service
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Valentina M.
19 Jul 2025
Verified reviewExcellent price for the product and quick delivery
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Lesley R.
19 Jul 2025
Verified reviewThe sales manager has been honest and helpful in resolving the problem with the warehouse packers. A second delivery of Arches paper has arrived to replace the original order which had arrived damaged. Because of totally inappropriate packing, the replacement paper is dented and creased so that the sheets cannot be used at full size. All I can do is cut it up to small sizes. I would have bought small if that’s what I’d wanted.
Reply from Cowlingandwilcox.com
Hello, Thank you for your feedback and for acknowledging the efforts of our sales manager in resolving your initial issue. We're truly sorry to hear about the condition of the replacement Arches paper. Your experience with the packaging is important to us, and we appreciate you bringing it to our attention. I've had another chat with our warehosue manager and we're going to pack these items even better in an attempt to stop the Carriers from damaging this lovely paper. Once again, I do apologise and hopefully we won't have these issues again. Best regards, Guy Cowling and Wilcox Team
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Clyde L.
4 Jul 2025
Verified reviewI had to pay £11 extra for shipping. Sort of like hidden fees. It could have been included in the initial price
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Joanna B.
2 Jul 2025
Verified reviewNo fuss ordering. Excellent packaging and prompt delivery.
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Vicki N.
1 Jul 2025
Verified reviewQuick delivery will definitely be purchasing from them again.
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Ian G.
1 Jul 2025
Verified reviewEntirely satisfactory speedy service
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Barbara H.
1 Jul 2025
Verified reviewFabulous - very cheap for fab quality
Reviews displayed in chronological order
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