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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Ann A.
3 Aug 2025
Verified reviewCowling & Wilcox have an excellent range of quality materials at competitive prices, quick and secure delivery. Excellent.
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Neil B.
3 Aug 2025
Verified reviewCowling & Wilcox always have decent Art materials at decent prices and all are good quality. Their delivery from placing an order to delivery is always spot on, as is their information from initial purchase right up to delivery.
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Svetlana P.
3 Aug 2025
Verified reviewGreat service provided by the team. Attention to details and to me as a client.
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Irene J.
3 Aug 2025
Verified reviewI had a problem ordering online on a Sunday evening, when the helpline was unavailable. However, when I reordered on the weekday I had no problem and when I flagged up the problem I had experienced, the help team were most helpful. Thank you.
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Gustavo O.
3 Aug 2025
Verified reviewgreta service, super fast delivery
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Stephen W.
2 Aug 2025
Verified reviewEXCELENT service very helpful staff all the best to all at Cowling & Wilcox highly recommend their staff
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E. C.
29 Jul 2025
Verified reviewEasy ordering, prompt delivery, good prices
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Christine R.
29 Jul 2025
Verified reviewThe site was easy to use and find what I was looking for.
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Perry T.
29 Jul 2025
Verified reviewGood stock and good offers
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Carol B.
28 Jul 2025
Verified reviewI am very pleased with the special elevated art board. It appears to be of very good quality, sturdy & well made. I have particularly bought it to use at one of the Art Cubs I belong to, as it will save carrying a bulky easel to elevate my usual art board. I cannot as yet comment on the tracing paper as I haven't yet tried it yet. Overall I am very satisfied with this purchase, & will buy from this firm again.
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C. W.
27 Jul 2025
Verified reviewGood value , packaging nearly always damaged though , maybe in transit
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Lesley S.
27 Jul 2025
Verified reviewExcellent service and very good value for money. Will definitely use again.
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Poonam S.
27 Jul 2025
Verified reviewgreat. I would expect the delivery to be little faster. Rest was excellent.
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Mark C.
26 Jul 2025
Verified reviewBrilliant service and fantastic quality art gear!! Thanks 5☆☆☆☆☆
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Sandra P.
26 Jul 2025
Verified reviewWell packed and delivered on time. Thank you
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Jennifer H.
26 Jul 2025
Verified reviewExcellent product, speedy delivery. Well done, would recommend this company.
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Paula K.
25 Jul 2025
Verified reviewVey good service and products .
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D. W.
25 Jul 2025
Verified reviewGood pricing, great service and good delivery time for free delivery, arrived well packaged and in pristine condition.
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Marlene T.
24 Jul 2025
Verified reviewAs always, great choice and value; easy to order, speedy delivery.
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Chris P.
23 Jul 2025
Verified reviewgreattop quali
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