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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Carole K.
5 Aug 2025
Verified reviewA vast range of individual coloured pastels which are hard to find and really easy to find the colours required . Customer service was excellent when one item wasn't available.
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Robin H.
5 Aug 2025
Verified revieweasy ordering
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Heather S.
4 Aug 2025
Verified reviewVery efficient
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Megan M.
3 Aug 2025
Verified reviewAmazing value. I got so much for such a good price and everything seems to be great quality.
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Veronica W.
3 Aug 2025
Verified reviewGreat value for quality paint. Issue with delivery company quickly sorted after an email to c &w and delivery following day
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Ann A.
3 Aug 2025
Verified reviewCowling & Wilcox have an excellent range of quality materials at competitive prices, quick and secure delivery. Excellent.
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Neil B.
3 Aug 2025
Verified reviewCowling & Wilcox always have decent Art materials at decent prices and all are good quality. Their delivery from placing an order to delivery is always spot on, as is their information from initial purchase right up to delivery.
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Svetlana P.
3 Aug 2025
Verified reviewGreat service provided by the team. Attention to details and to me as a client.
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Irene J.
3 Aug 2025
Verified reviewI had a problem ordering online on a Sunday evening, when the helpline was unavailable. However, when I reordered on the weekday I had no problem and when I flagged up the problem I had experienced, the help team were most helpful. Thank you.
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Gustavo O.
3 Aug 2025
Verified reviewgreta service, super fast delivery
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Stephen W.
2 Aug 2025
Verified reviewEXCELENT service very helpful staff all the best to all at Cowling & Wilcox highly recommend their staff
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E. C.
29 Jul 2025
Verified reviewEasy ordering, prompt delivery, good prices
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Christine R.
29 Jul 2025
Verified reviewThe site was easy to use and find what I was looking for.
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Perry T.
29 Jul 2025
Verified reviewGood stock and good offers
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Carol B.
28 Jul 2025
Verified reviewI am very pleased with the special elevated art board. It appears to be of very good quality, sturdy & well made. I have particularly bought it to use at one of the Art Cubs I belong to, as it will save carrying a bulky easel to elevate my usual art board. I cannot as yet comment on the tracing paper as I haven't yet tried it yet. Overall I am very satisfied with this purchase, & will buy from this firm again.
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C. W.
27 Jul 2025
Verified reviewGood value , packaging nearly always damaged though , maybe in transit
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Lesley S.
27 Jul 2025
Verified reviewExcellent service and very good value for money. Will definitely use again.
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Poonam S.
27 Jul 2025
Verified reviewgreat. I would expect the delivery to be little faster. Rest was excellent.
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Mark C.
26 Jul 2025
Verified reviewBrilliant service and fantastic quality art gear!! Thanks 5☆☆☆☆☆
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Sandra P.
26 Jul 2025
Verified reviewWell packed and delivered on time. Thank you
Reviews displayed in chronological order
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