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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Virginia M.
29 Sept 2025
Verified reviewThe item is broken.
Reply from Cowlingandwilcox.com
Hello, We're truly sorry to hear that your item arrived broken. This is not the experience we aim for, and we appreciate your feedback. I understand our customer service team has been in touch and organised a replacement product for you. Once again, I do apologise for this and please let me know if we can help further. Thank you for bringing this to our attention. cowlingandwilcox.com team
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Angela N.
29 Sept 2025
Verified reviewReplaced a very old cutting mat, perfect replacement
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Beverley O.
29 Sept 2025
Verified reviewGreat prices. Great quality. Quick delivery.
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Faith T.
29 Sept 2025
Verified reviewIt was all good but one paintbrush had its bristles stuck together. When put in water, it shed hairs on to my painting. The other brushes were fine.
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Neil L.
29 Sept 2025
Verified reviewNavigating the site is straight forward. Payment the same, delivery prompt and arrives in good order.
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Elisabeth B.
29 Sept 2025
Verified reviewOrder was dispatched swiftly. Many thanks
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Geoffrey H.
29 Sept 2025
Verified reviewItems I required were in stock and despatched, I receved them all in good order, I thoroughly recomend this supplier.
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Susan C.
15 Sept 2025
Verified reviewMy paints had been very carefully wrapped with bubble wrap and sent well packaged, to ensure they arrived in good condition. Despatch was quick and efficient. Great company, highly recommended.
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C. W.
15 Sept 2025
Verified reviewGood products competitive pricing
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Denise C.
15 Sept 2025
Verified reviewVery quick delivery. Good products at reasonable prices.
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Kyriaki K.
15 Sept 2025
Verified reviewEasy to navigate website! When reached out for help via the chat all was sorted very quickly!
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Doris C.
15 Sept 2025
Verified reviewGreat website Easy to navigate and fast too
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Sheridan W.
15 Sept 2025
Verified reviewGood products at good prices with quick delivery.
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Michael P.
15 Sept 2025
Verified reviewGood quality , great price , quick delivery.
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Anne B.
15 Sept 2025
Verified reviewExcellent service 👍👍👍👍
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Audrey K.
15 Sept 2025
Verified reviewVery good products at a resonable price. The website is easy to use and when I visit the shop the staff are very helpful.
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Anne E.
15 Sept 2025
Verified reviewOrdered on a Thursday arrived following Thursday... a bit disappointing as needed for art class on the Wednesday. Their was a Bank Holiday on the. Monday.
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Angie K.
15 Sept 2025
Verified reviewBeautiful canvas. Very happy, would bye again.
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Caitlin B.
15 Sept 2025
Verified reviewProducts arrived damaged due to poor packaging, however I contacted Megan from customer service and she was brilliant, she arranged for replacement products to be sent and passed on my feedback to the relevant department to make sure it doesn’t happen again. The replacement products arrived much better packaged and undamaged. This was my first time ordering from this company, although the products initially arrived damaged, due to the fantastic customer experience from Megan and how quickly the problem was rectified, I shall definitely be ordering again from Cowling & Wilcox! The products themselves are quality materials, reasonable prices and arrived quickly. Thank you again :)
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Lindsay P.
15 Sept 2025
Verified reviewAlways a pleasure to shop here, very quick delivery and stress-free.
Reviews displayed in chronological order
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