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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Yvonne M.
14 Oct 2025
Verified reviewThe products purchased were brilliant. The packaging of the item was like getting something off of EBay. A little better packaging especially with brushes. The package was simply cardboard wrapped around. It did arrive damaged, but the brushes were okay.
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your feedback. We're pleased to hear you loved the products, but we're sorry to learn about the packaging issues and that your package arrived damaged. Your insights are valuable to us, and we’ll use them to improve our packaging in the future. If you have any further concerns, please don’t hesitate to reach out. Best wishes. cowlingandwilcox.com team
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Luca H.
14 Oct 2025
Verified reviewEasy to use site, quick and clear delivery
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Pamela S.
13 Oct 2025
Verified reviewQuick and when there was a problem the item was changed,
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Peter L.
13 Oct 2025
Verified reviewVery good
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Kanain J.
13 Oct 2025
Verified reviewI didn’t receive my order.
Reply from Cowlingandwilcox.com
Hello, We're truly sorry to hear that you didn't receive your order. We understand how frustrating this must be and would like to help resolve the issue. We've been trying to get in touch with you to tryand help you with your order. I've tracked your delivery and can see it was delivered last week. Please don't hesitate to get in touch if we can help you with something else. Thank you for your understanding. cowlingandwilcox.com team
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Jaime G.
12 Oct 2025
Verified reviewGood service online but often I like or need to go to the shop. Then it is even better.
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T. M.
12 Oct 2025
Verified reviewSo far my experience has been very bad. My order was over £200 and I ordered over two weeks ago and I still have not received it. This is largely down to Ervi being a terrible delivery service. It is known that Ervi are a bad delivery company and I would suggest Cowling and Wilcox leave them before more potential issues arise. I have asked Cowling and Wilcox to support me with Ervi (as getting hold of Ervi is impossible) and to be honest communication with Cowling and Wilcox over this issue has not been very attentive. Which personally doesn’t feel great considering how much I spent. I have called Cowling and Wilcox numerous times and emailed and only received one email back, I have asked for a refund now but I still haven’t heard anything from them. Ultimately, I see that this is largely Ervi’s fault yet it does not make me want to order from Cowling and Wilcox again due to the partners they work with and their inability to be attentive with this issue. Therefore, perhaps they should consider customer experience and the partners they work with.
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Anne J.
12 Oct 2025
Verified reviewThe product is great, but the ordering process was one of the most complex I've ever encountered. Needs improvement.
Reply from Cowlingandwilcox.com
Hello, Thank you for your feedback regarding your recent experience. We're glad to hear you love the product, but we truly apologise for the challenges you faced during the ordering process. Your insights are valuable to us as we continually strive to improve. If you'd like to share more details, please feel free to reach out. Kind regards. cowlingandwilcox.com team
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Dale G.
12 Oct 2025
Verified reviewProduct as described. Quick and simple process to order, with goods being delivered promptly.
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Michael C.
12 Oct 2025
Verified reviewStraightforward with quick delivery.
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Sarah M.
12 Oct 2025
Verified reviewGreat service from Cowling and Wilcox.I found it really easy to find the paints I needed on the website. They were on offer- an added bonus. Arrived very quickly too.
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Erica P.
12 Oct 2025
Verified reviewExcellent. Really good products and delivered on time
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Brian K.
4 Oct 2025
Verified reviewGood quick service
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Deborah R.
4 Oct 2025
Verified reviewReally good company, with a wide range of excellent products
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Carol K.
4 Oct 2025
Verified reviewGood prices and wide selection plus perfect delivery.
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Susan J.
4 Oct 2025
Verified reviewDefinitely a 5 star service, efficient service, quality products at a good price, delivery time as expected
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David J.
4 Oct 2025
Verified reviewNo issues
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Jill E.
4 Oct 2025
Verified reviewAll very professional
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Luisa D.
4 Oct 2025
Verified reviewGreat selection and fair prices. Swift and easy delivery of my Promarkers. Only giving four stars because they most definitely don‘t write on glazed ceramics (i.e., store bought mugs) which was the main reason I bought them. I wish they had specified that on their website.
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Sue F.
29 Sept 2025
Verified reviewI found the website easy to navigate and I was able to find the materials I required which I couldn’t find on other art websites.
Reviews displayed in chronological order
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