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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Nick M.
13 Nov 2025
Verified reviewgreat
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John B.
13 Nov 2025
Verified reviewThe charcoal batons were damaged in transit and C & W responded immediately and sent a new box. The produsts are excellent and the prices were very competitive. I am a return customer.
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Julie C.
13 Nov 2025
Verified reviewThe quality of the products are excellent and I cannot fault them.Perfect but the delivery took ages and if you needed the materials sooner you would be disappointed but l think you could pay extra
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David E.
13 Nov 2025
Verified reviewExcellent Service with Freindly staff.. Chris was Very Professional over the phone also with any Question's/Queries.. 👌 Product Perfect Condition and Very Well Packed.. 💯% Recommendation
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Katharine R.
13 Nov 2025
Verified reviewVery happy with these smart well made acid free archive boxes. They came very quickly and minimal packaging. I don’t have room for a plan chest for my drawings so have sorted and stored them tidily in these. A nice looking stack on bricks. A label slot on the outside would be lovely, but I’m using sticky labels for now
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Rona M.
13 Nov 2025
Verified reviewItem as expected, no complaints with any aspect of purchase.
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Joanna M.
13 Nov 2025
Verified reviewFabulous service at every level.
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Neil M.
13 Nov 2025
Verified reviewProduct is good but the delivery is awful.Habing been told by the the delivery company DX Express that it was being delivered only to be informed later that day that it was back in the depot, I gave up and went to the depot and picked it up myself.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm glad you're happy with our products but it's so frustrating that our Carrier let us (both) down. They seem to all be under extreme pressure these days and which ever ones we use let us down from time to time. Thank you for letting us know and I can assure you issues like this are relatively rare for us but I'm very grateful you went and picked it up yourself. If I can help further in any way, please don't hesitate to get in touch. Kind regards, Guy
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Lynne A.
13 Nov 2025
Verified reviewPleased with my purchase of oil paints- will definitely be a returning customer
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Christina B.
13 Nov 2025
Verified reviewExcellent customer service from Cowling and Wilcox, and my easel and marker pens were very good value. Delighted with my purchases.
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Steve G.
13 Nov 2025
Verified reviewAll good.
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Fiona K.
13 Nov 2025
Verified reviewVery happy with my oil sticks. Great value, dispatched quickly
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Graham R.
13 Nov 2025
Verified reviewI have only given a 3 star, which, doesn’t replicate the materials of my order or the price, which, after searching other art suppliers they’re still the cheapest In that respect. But my main concern is with the delivery, which, had taken a week to arrive. I always find that as soon as I go over the £50 for free delivery it seems to take longer. As in this occasion my order was over for free postage. I tend to feel that they don’t seem to value your custom when you spend more. If I had wanted it sooner, I would have had to have paid an additional charge for postage, which, should never be. So if you want it quick, forget it. I called customer service and received a bad attitude response, and clearly wanted to argue with you. I think this is a shocking way to treat a customer. They didn’t seem to care, and I had asked why it had taken 3 days before dispatch. My feeling is that why it is held back and not sent out sooner. When I get order below £50, and thereby paying postage you’re likely to get it be 3/4 days. So not good customer service and delivery is whenever they feel like it, If only it could be as good as their prices it would be a good business to deal with, but unfortunately it’s not. It’s a case of if you’re buying, don’t go over £50 if you are in need of your art materials quicker, and don’t pay the additional postage charge, it’s daylight robbery. Stick to under £50, as it’s reasonable service. So it’s your own choice, but prices are the best around.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you've had this experience and something unacceptable has definitely happened to your larger orders. However, I can assure you that none of our systems prioritise smaller orders so this really shouldn't have happened. The only thing I can come up with is that due to the variety of products you ordered it's possible our stock levels were wrong on an item and so we may have had to bring that product in from one of our shops. This, however, is very rare so I'm more inclined to think it was just a case of unfortunate timing. We normally dispatch orders within 1-2 days but we have had a period of short staffing due to paternity leave and unexpected sickness. We've now returned to normality so I'd like to think this won't happen again. If you're confortable to order with us again please contact Megan at admin@cowlings.com and mention my name (as well as htis message) and we'll make sure there are no issues with your order. Once again, I'm sorry about the issues you faced and I hope you can trust us to use us again. Kind regards, Guy
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Andrea R.
4 Nov 2025
Verified reviewEasy to order. Arrived on time. Superb quality and exactly as described.
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Louise D.
4 Nov 2025
Verified reviewFast and friendly service and a great choice of products!
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Conny C.
4 Nov 2025
Verified reviewThis is my second time buying art supply from Cowling and Wilcox. It was very easy and smooth. They packed everything securely, they delivered it within the time frame they stated. I did not have to be worried at all. I also bought the ink in the glass bottles, it were arrived in a perfect condition. I bought art supply when it was on sale, I DO HOPE COWLING AND WLCOX CAN REGULARLY GIVE SIGNIFICANT DISCOUNTED PRICE FOR US.
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N. M.
4 Nov 2025
Verified reviewEasy company to deal with and good website.
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Adrian H.
4 Nov 2025
Verified reviewExcellent communication and timely delivery .
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Sonia C.
4 Nov 2025
Verified reviewOrdered POSCA pens for my son’s birthday. Prompt delivery and lovely set.
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Mary R.
4 Nov 2025
Verified reviewEasy to navigate the site & some very good offers
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