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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Elaine D.
30 Dec 2025
Verified reviewEasy to find what I was looking for, and the sale was excellent.
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J. P.
30 Dec 2025
Verified reviewAlways find the products I need are reasonably priced. The delivery is quick, and they have good communication if anything goes wrong
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Rebecca C.
30 Dec 2025
Verified reviewOrder easy to complete and delivered promptly
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Lyn F.
16 Dec 2025
Verified reviewI'm very happy with my order and the time it took to deliver it. One satisfied customer!
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Lyn F.
16 Dec 2025
Verified reviewGreat value and speedy delivery!
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Sheila R.
16 Dec 2025
Verified reviewEasy to order and pay
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Roy P.
16 Dec 2025
Verified reviewMy purchase was mislaid in transit by Evri. C&W refunded me promptly.
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Juan luis M.
16 Dec 2025
Verified reviewEverything was easy, quick and perfect. SInce the customer service up to the delivery in time and quality of the product. Thanks
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Susan W.
16 Dec 2025
Verified reviewThe coloured pencils were very good price and cheaper than my usual go to company
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Christopher H.
16 Dec 2025
Verified reviewGood company.
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Donna G.
16 Dec 2025
Verified reviewFrom ordering to delivery, fantastic service
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Karen A.
16 Dec 2025
Verified reviewHad to wait a bit longer than expected, but was told they were very busy.
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Jane M.
13 Nov 2025
Verified reviewOrder dispatched quickly, reliable, previous experience of good customer service. Staff helpful.
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Yvonne R.
13 Nov 2025
Verified reviewExtensive selection of art materials at competitive prices. Good mail order service with items well packaged and despatched quickly.
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Heather T.
13 Nov 2025
Verified reviewOverall very happy with products and delivery.
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Margaret S.
13 Nov 2025
Verified reviewEasy to select and order. Prompt delivery
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Susan S.
13 Nov 2025
Verified reviewGreat item. As described Packaging robust and protected item Good proce and postage rates and delivery time
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Libby C.
13 Nov 2025
Verified reviewFast service and good value
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Malcolm W.
13 Nov 2025
Verified reviewEasy siite to navigate .competative prices and prompt delivery.
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Czes P.
13 Nov 2025
Verified reviewExcellent service. A go to company for me everytime!
Reviews displayed in chronological order
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