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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Stephen B.
30 Dec 2025
Verified reviewGreat A1 board, fast delivery well packaged and cool price.
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Lesley H.
30 Dec 2025
Verified reviewExcellent customer service from Cowl8ng and Wilcox, however the same cannot be said about the delivery firm evri.
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Sheila F.
30 Dec 2025
Verified reviewFantastic offer on on single pro markers.
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I. F.
30 Dec 2025
Verified reviewDelivery poor
Reply from Cowlingandwilcox.com
Hello, Thank you for taking the time to share your feedback. We're sorry to hear that you had a poor delivery experience, as we strive to ensure our customers receive their orders in a timely manner. If you'd like to discuss this further, please feel free to reach out to our customer service team. Best regards, cowlingandwilcox team
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Katrina G.
30 Dec 2025
Verified reviewI love browsing all their stock and always end up buying more than I expected but have not been disappointed at all. Carefully packaged and reasonably swift despatch . Thank you.
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Mark C.
30 Dec 2025
Verified reviewfast delivery
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Louise S.
30 Dec 2025
Verified reviewGreat service. Great product
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Sally O.
30 Dec 2025
Verified reviewGood service
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S. S.
30 Dec 2025
Verified reviewGood quality and speedy delivery
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Garry N.
30 Dec 2025
Verified reviewItems received were good. The time it takes to get them is a problem,far too long.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm glad you enjoyed our products and notice we despatched your goods within 72 hours at a very busy time of year. So, I'm assuming the Carrier let us both down and took longer than expected to deliver your goods. I can only apologise for this. Normally, our Carriers are pretty good but, from time to time, especially at busy times of the year they can take longer than we'd like. Once again, I apologise for this and if there's anything else I can help you with please don't hesitate to get in touch. Kind regards Guy Cowling & Wilcox
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Julia C.
30 Dec 2025
Verified reviewThe site was fine, delivery prompt & (sale) price good.
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Isabel A.
30 Dec 2025
Verified reviewI liked the canvas. It was solid and well made. I would definitely buy. From you again.
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Judy C.
30 Dec 2025
Verified reviewExcellent product good price and value for money excellent customer service arrived in time well packaged AAA***
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Roy P.
30 Dec 2025
Verified reviewItem arrived on time, well packaged and will use this supplier again.
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Paul L.
30 Dec 2025
Verified reviewMistakes will always happen from time to time and what sets any individual or organisation apart from every one else is how that's rectified and I'm pleased to say that's Cowling and Wilcox. Thank you for my recent great experience
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Audrius A.
30 Dec 2025
Verified reviewTrusted seller
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Sian G.
30 Dec 2025
Verified reviewA good selection of items, great prices and quick delivery.
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Anne H.
30 Dec 2025
Verified reviewThe sketchbooks I ordered arrived very quickly and the company kept me updating regarding delivery.
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Jane H.
30 Dec 2025
Verified reviewPrompt service Good price
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Sarah B.
30 Dec 2025
Verified reviewReally quick service and delivery, recommend for quality products also.
Reviews displayed in chronological order
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