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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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David C.
4 Jan 2026
Verified reviewOrdered and received the goods in the promised timeframe. As it was the week before Christmas, this was pretty impressive!
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Garry T.
4 Jan 2026
Verified reviewExcellent product range, good prices, and seamless purchase to delivery
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Racheal M.
4 Jan 2026
Verified reviewHad never heard of this company but found a posca set for a great price and quick delivery, very happy
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David E.
4 Jan 2026
Verified reviewVery fast delivery.
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John C.
4 Jan 2026
Verified reviewOrdering was straightforward, updating F the order's progress was excellent, and the courier followed my standing instructions re delivery. The palettes and brushes were beautifully presented as well as looking good quality. The presentation is important as the palette/brush sets are for presents for two of my grandchildren. So in summary - Very happy.
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Elizabeth M.
4 Jan 2026
Verified reviewGreat choice of oil paints fantastic prices
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Berna P.
4 Jan 2026
Verified reviewDelivered on time and in good condition! Materials everything that I’d hoped for.
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Tracey C.
4 Jan 2026
Verified reviewWonderful range of equipment for all artistic needs. Easy to find things on the website. There was a problem with my delivery (not C&W's fault) and it was immediately rectified in a friendly and efficient manner.
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Michael G.
4 Jan 2026
Verified reviewExcellent company to deal with. Very good service , fast delivery and very pleased with the quality of my purchase.
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Mary H.
4 Jan 2026
Verified reviewSuper products, delivered quickly
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Linda J.
4 Jan 2026
Verified reviewGreat customer service from Cowling and Wilcox from communication to quick delivery. Would not hesitate to recommend this company.
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Nik M.
4 Jan 2026
Verified reviewFirst time customer, and probably won't use them again. Long delay before items were shipped, with no communication until after I sent an email to enquire if the items would be sent soon. Lots of advertising emails in that time, but nothing about my order. Then when it was sent, it was via Evri, which tells me that Cowling & Wilcox are more concerned about profit than customer service.
Reply from Cowlingandwilcox.com
Thank your for taking the time to review us. I'm so sorry you had such a bad experience with us. I can assure you this is not the experience the huge majority of our customers enjoy so I'm very frustrated that this happened. I'll take each concern in turn. The week you ordered was a particularly challenging week for us as we hit the busiest week of the year with quite a bit of illness in our warehouse. We put backup plans in place pretty quickly but it still meant we sent out parcels much slower than we would like and much slower than is our norm (1-2 days). I can only apologise you were caught up in this. I can assure we always answer all emails we see so I can only assume your emails were not getting through to us or our emails were going into your Junk folder. That's incredibly frustrating for both of us. If you go through our reviews, I hope you'll see customer service is incredibly important for us both online and instore. So, once again, I'm so sorry about this. In ternms of Carriers, we use many different ones (Royal Mail, Evri, DPD, DHL and DX) and, to be honest, they are mostly fine but they all have the ability to lose the plot from time to time especially around this time of year when they bring in a lot of inexpereinced drivers. We're soon implementing a new system where customers will be able to choose which carrier service they'd like to use as each area has good and bad drivers and there seems little pattern to which ones are better tha others. Once again, I'm so sorry you had a bad experience with us and I hope you could give us another chance. if you have any more concerns, please don't hesitate to get in touch with us directly at admin@cowlings.com. Kind regards Guy Cowling & Wilcox
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Brian B.
4 Jan 2026
Verified reviewArrived on time, well packaged and worth every penny.
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Tony A.
4 Jan 2026
Verified reviewOrdering was simple and easy. Delivery using Evri was appalling with “delayed” delivery date and then no delivery. I took the option for refund. DO NOT use this courier in future as Royal Mail much better and reliable nowadays especially on the Isle of Wight.
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Susan O.
4 Jan 2026
Verified reviewExcellent customer service. At the last minute, I called up to request a particular carrier and they made an extra effort to retrieve my package to accommodate my request. The package (which contained A1 paper) arrived in perfect condition. Really pleased!!!
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S. W.
3 Jan 2026
Verified reviewEasy to navigate website. Good choice of stock. Prompt delivery, items well packed.
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Gillian B.
3 Jan 2026
Verified reviewCompetitive prices and speedy delivery.
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Paul S.
3 Jan 2026
Verified reviewThe stress experienced when you order something in good time for an important birthday goes on and on when you can see it's all taking far more time than promised. I understand that it is a busy time of year but 10 days! I presume my premium acrylic paints did not come from China ? A bit more communication along the way would have been appreciated. Thankfully my goods arrived with a day to spare so I'm not livid but I expected more from Cowling
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your parcel took so long to get to you and it's completely understandable that this was a very stressful process. This is certainly not what we want. We were caught out in the week you ordered by the end of Black Friday despatching and the beginning of Xmas ordering so it was a tough week for us where we slipped a bit due to illness in our warehosue as well. We quickly put solutions in place and we recovered back to 2-day shipping. However, I know this didn't help you. I'm so sorry we were too slow with your delivery and I can only assure you things are fully back to normal now. Kind regards Guy Cowling & Wilcox
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Ray W.
3 Jan 2026
Verified reviewUnbelievable price reduction and prompt delivery of Regent studio easel.”
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Derek R.
3 Jan 2026
Verified reviewUnable to send item direct to destination ie website would not allow different billing address. Item very slow in reaching courier. Poor delivery information - just arrived unexpectedly. Poor pakageing for such a fragile item resulting in damage.
Reply from Cowlingandwilcox.com
Hello, Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced with your order, from the billing address to the delivery and packaging. We understand how disappointing this must have been, and we appreciate you bringing these matters to our attention. If you would like to discuss this further or require assistance, please reach out to our customer service team at admin@cowlings.com. Best regards. cowlingandwilcox team
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