Go to website
Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
-
Roy P.
6 Jan 2026
Verified reviewCompetitively priced goods delivered within the quoted timescale.
-
Julian M.
6 Jan 2026
Verified reviewService was brilliant, as you would expect from a company that knows its market and their requirements, and has been providing for them since the sixties. As I can testify having owned a studio in soho in the seventies and eighties. It was a lovely surprise to find them still doing it now I am trying to resurrect some old skills in my dotage. And still doing it so well... I feel I am in safe hands.
-
Jonathan R.
4 Jan 2026
Verified reviewGreat customer service. The item arrived promptly and as described.
-
Ian A.
4 Jan 2026
Verified reviewEasy to deal with and they were very quick to resolve the issue I had when ordering (more my fault than theirs, I think). Goods arrived on time, in good condition and is exactly what I wanted. Would definitely recommend them.
-
Ed H.
4 Jan 2026
Verified reviewDecent prices, delivered quickly.
-
Steve W.
4 Jan 2026
Verified reviewSite is easy to navigate delivery was speedy and the product was well packaged but not over packed. Been looking for a decent rotring set for a while so the offer was perfect. It’s not the first thing I’ve had from C&W and won’t be last . Top store
-
Alan R.
4 Jan 2026
Verified reviewGood product & price, delivered fast & efficiently.
-
Nicholas C.
4 Jan 2026
Verified reviewLove this shop. Quality amazing, delivery quick and will purchase again.
-
Nicholas C.
4 Jan 2026
Verified reviewAmazing, quick delivery and fantastic customer service.
-
Jane L.
4 Jan 2026
Verified reviewI ordered this easel the day before Christmas Eve and was very surprised to get it on Christmas Eve, not having opted for Express delivery because it was for myself, not a present. So for efficiency 5 stars. The website was easy to navigate round and had exactly what I wanted.
-
Nicola L.
4 Jan 2026
Verified reviewOrdered some Posca Markers on the Saturday before Christmas and they were delivered in time, very grateful for this. Daughter loves them.
-
Jean N.
4 Jan 2026
Verified reviewOrdering with Seller was easy and when I’ve needed to speak to customer services people have been very helpful - you can speak to a real person quite easily. The products are good and always what I’ve ordered. They also have a great range of professional products. Recently materials have arrived in good time…a few months ago I would receive the order but it would take more time to arrive.
-
Nicholas M.
4 Jan 2026
Verified reviewDispatched v quick and the best price on the net
-
David R.
4 Jan 2026
Verified reviewVERY GOOD SERVICE. PROMPT DELIVERY. GOOD PRODUCTS.PLENTY OF CHOICE...................TOO MANY EMAILS
-
David C.
4 Jan 2026
Verified reviewExcellent service
-
Isabella B.
4 Jan 2026
Verified reviewItems great, reasonable prices, great quality Will use again
-
Hilary P.
4 Jan 2026
Verified reviewAlways arrived when promised, packed with care.
-
Lesley P.
4 Jan 2026
Verified reviewQuick and accurate service. Good range of colours.
-
Kim T.
4 Jan 2026
Verified reviewThe site had a large range of products and makes. I made my choices as a present for my grandson and was very happy with the quick delivery and carefully packaged items. I was kept fully informed as to delivery and received my items in good time for Christmas.
-
Wilma S.
4 Jan 2026
Verified reviewLast minute gift for granddaughter request.arrived swiftly.
Reviews displayed in chronological order
Contact
Go to website
Certification
