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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Sheila F.
18 Jun 2026
Verified reviewExcellent. It lwas easy to order the colours I required and I received them in on time. Cowling and Wilcox products are good value for money.
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John R.
18 Jun 2026
Verified reviewGood reliable supplier excellent communication and very helpful with any queries
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Amanda B.
18 Jun 2026
Verified reviewWell made painting box. Good communications and quick delivery.
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Beverley H.
18 Jun 2026
Verified reviewVery satisfied.
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Laim M.
18 Jun 2026
Verified reviewNeeded a canvas and couldn't find the size I needed easily or delivered quick enough. I found a good price canvas 2 pack and the offered next day for a reasonable fee. Whilst it didn't arrive the next day, it arrived the next and in time for my needs. Will probably use again.
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Audrey K.
18 Jun 2026
Verified reviewI have used this site many times before, it is easy to navigate and the out of stock items are clearly marked. There are so many products and they are all reasonably priced.
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Fiona R.
18 Jun 2026
Verified reviewVery good prices, prompt delivery
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Catherine W.
18 Jun 2026
Verified reviewDidn’t arrive in time probably due to bank holiday and no instructions! Apart from that happy though not used yet!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I've looked into your order and see that you ordered on the Friday before the Bank Holiday Monday and we despatched on the following Wednesday. This took a little longer than usual and was no doubt slowed down by the long weekend. You'll be pleased to hear we're now well back within our 1-2 days despatch targets. I hope you enjoy your goods and if you need any help setting it up please don't hesitate to contact us. Kind regards, Guy.
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John M.
18 Jun 2026
Verified review£50 worth of the most expensive coloured pencils in the world sent in a Jiffy bag!
Reply from Cowlingandwilcox.com
Hello, Thank you for sharing your thoughts with us. We’re sorry to hear that you were disappointed with the packaging of your coloured pencils. We understand how important it is for your products to arrive in perfect condition. Your feedback is valuable, and we will take it into consideration as we strive to improve our service. Warm regards, cowlingandwilcox team
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Darren A.
5 Jun 2026
Verified reviewMegan was an absolute star helping me out. The delivery was top notch next day. Will definitely be ordering again. A
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Stephen W.
5 Jun 2026
Verified reviewExcellent service friendly and helpful a pleasure to deal with highly recommend
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Gillian B.
5 Jun 2026
Verified reviewThe site is easy to use. The products are quality and value fir money.
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Andrea mariana S.
5 Jun 2026
Verified reviewThe table easl is great, high quality, as described in the website. Purchase was easy through the website and speedy delivery. Overall a good experience.
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Emma B.
5 Jun 2026
Verified reviewGood selection to choose from. Website easy to use. Despatch and delivery were quick. Will shop here again! Thanks
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Joan H.
5 Jun 2026
Verified reviewAlthough there were problems to start with, they made good in the end. I will use again.
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Doreen M.
5 Jun 2026
Verified reviewGreat company, great offers, great prices. Yet to use the gel plates and roller
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Lynette N.
5 Jun 2026
Verified reviewSite easy to use,excellent prices & quick delivery
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Paricia B.
5 Jun 2026
Verified reviewQuick and easy to use.
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Dianne F.
5 Jun 2026
Verified reviewAlthough the products took longer than I expected to arrive I am very pleased with the product and the pricing is very competitive.
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Reno P.
5 Jun 2026
Verified reviewThe order went perfect, it came in a short period of time. Its price is very reasonable for its size
Reviews displayed in chronological order
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