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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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S. M.
11 Jul 2026
Verified reviewWe did not receive our order. Evri delivered it to the wrong place and I have no idea where it is. I have contacted Evri and obviously understand that this is their fault not yours. However, I would appreciate the order being delivered to the correct address. As a longstanding customer it's the first time we've had a problem with your deliveries.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you've had issues with the delivery. We've now looked into this and it looks like it's been delivered to one of your neighbours. Our customer service team has looked into this for you and I believe they've sent you the details from the Carrier as to where your parcel was delivered. Please let us know if you have further issues. Kind regards, Guy Cowling.
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Rowland J.
10 Jul 2026
Verified reviewPens arrived well packaged, promptly and were exactly as advertised. The price was exceptional and I shall definitely be coming back.
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Angela B.
10 Jul 2026
Verified reviewThe item itself was good, but seeing as it was 150 quid worth of watercolour crayons, and a nice presentation box I could’ve done without the box having a great dent in it and they’re being a hole in the cardboard. Also this company uses Hermes/Evri and they are notoriously bad. I was told several days beforehand that my package was waiting at the couriers and then nothing since and then suddenly it was delivered. There was no pre-warning I could’ve done with knowing the day before or sometime between paying for it and it turning up on my doorstep that it was gonna arrive.
Reply from Cowlingandwilcox.com
Thank you for taking the time to revew us and telling us about your experience. I'm glad you liked the product but am so sorry our Courier let us both down on this occasion. We use many different carrier services: Royal Mail, Evri, DPD, DX, DHL etc. and, to be honest, they all are generally decent but can sometimes get it all wrong. It seems to be down to the driver in your local area, I'm afraid. Once again, I fully apologise for the experience you had with us on this occasion and if I can help further please don't hesitate to get back in touch. Kind regards, Guy Cowling.
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Sue M.
7 Jul 2026
Verified reviewThis is in hope! Bought as a gift for local fellow painter.
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Susan D.
7 Jul 2026
Verified reviewOrdering online was easy and the online customer service very quick and helpful.
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Richard B.
7 Jul 2026
Verified reviewGood service.
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Thomas H.
7 Jul 2026
Verified reviewGreat value for money and excellent service!
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Fiona S.
7 Jul 2026
Verified reviewA good range of products, exactly what I needed, good packaging and reasonable delivery time.
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Emily E.
7 Jul 2026
Verified reviewWell-priced; good choice of quality materials; quick and efficient service.
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Tom S.
7 Jul 2026
Verified reviewNo problem with ordering, the site is easy to use. My only comment is the additional charge I had to pay for living in the Highlands. It was by sheer chance that I saw the email asking me to pay the additional charge. I know that is a drawback with living where I do. But other sites charge this at the time of ordering, which is useful.
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Eddie E.
7 Jul 2026
Verified reviewFantastic quality canvases at a brilliant price. This is the second lot I have ordered.
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F. W.
7 Jul 2026
Verified reviewIt took the company nearly a week to dispatch my order with no information in between. I could have tracked my parcel by creating an account but I didn't want to do that as I may not shop with them again (!). To receive a jubilant message after so many days to say we've dispatched your parcel was a little irritating. I also received a message of a similar nature to say it was nearly ready to dispatch when Evri already had it. Once dispatched the delivery by Evri was quick. Further, I woould have liked to order more of the small zig zag books but they only had 3 in stock.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry it took so long to depatch your order. We always aim to send orders out within 1-2 days but, on occasion, we do fall behind a bit due to staffing issues, recent Bank Holidays or pressure from other channels. It seems you've got caught up in one of those periods. I'm so sorry about this and I can assure you we always work very hard to return to more acceptable despatch rates once those periods have calmed down. I hope you feel you can use us again and if you have any concerns please don't hesitate to get in touch with me or our customer service team. Kind regards, Guy.
Reply from F. W.
Hello Guy, that is understood and apologies accepted. I only wrote the review (as feedback) because the email I received implied it would be private feedback, e.g. as if being sought by a third party who were doing a brand perception review or similar. The correspondence I have now had is talking about publishing it, which wasn't my intention. Can we get it deleted somehow as you've received my comments now and taken them on board? I always like to support small businesses where I can and am not keen on public commentary.
Reply from F. W.
Hello Guy, that is understood and apologies accepted. I only wrote the review (as feedback) because the email I received implied it would be private feedback, e.g. as if being sought by a third party who were doing a brand perception review or similar. The correspondence I have now had is talking about publishing it, which wasn't my intention. Can we get it deleted somehow as you've received my comments now and taken them on board? I always like to support small businesses where I can and am not keen on public commentary.
Reply from Cowlingandwilcox.com
Thanks for coming back to me. No, it was just our standard review service. Maybe we need to look at the messaging :-) I'm glad you understand our situation and hope you feel you can use us again. Kind regards, Guy
Reply from F. W.
Yes, will do, especially as your prices compare well with certain others in the market and I am sure you do try hard to offer a good service. End of!
Show exchanges Hide exchanges -
Diane E.
7 Jul 2026
Verified reviewExcellent service, quick delivery
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Greg C.
4 Jul 2026
Verified reviewVery competitive and arrived promptly.
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Billy P.
4 Jul 2026
Verified reviewThere was a small issue with the Easel I was sent, however they replaced it and allowed me to keep the damaged one. Excellent customer service
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Andy L.
4 Jul 2026
Verified reviewProduct has not arrived and I have no confirmation of delivery from the courier
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and letting us know you haven't received your order yet. We've looked into this and can see that our Carrier has let us both down and seems to have misplaced your delivery. I'm so sorry about this. Our customer servie team will be in touch very soon to send out a replacement order out to you. Once again, I'm so sorry this has happened and if I can help further please let me know. Kind regards, Guy.
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Karen E.
2 Jul 2026
Verified reviewMy art rack arrived safely the next day as promised. It was exactly as described and I expected. Definitely use them again
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Naomi P.
2 Jul 2026
Verified reviewEverything about Cowling and wilcox is great from service to reliability price and product range, I bought a box of high quality and expensive coloured pencils which arrived fast and well packed, the communication customer service was great too highly recommend
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Christine M.
2 Jul 2026
Verified revieweasy site to navigate, very pleased with the price I paid as I was able to receive 2 items for the price of one, parcel delivered intact and within specified time
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Harry P.
2 Jul 2026
Verified reviewAlways delivers on time.
Reviews displayed in chronological order
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