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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Denise T.
29 Jul 2026
Verified reviewParcel was left on my property, propped against bins, but the flap at the top of the tall box was open, leaving the contents open to damage if it rained.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and letting us know about your experience. I'm so sorry our Carrier let us both down and made your goods vulnerable. If you did have issues when you opened your goods, please don't hesitate to get in touch with our customer service team to see how we can help. Once again, I do apologise for the inconvenience. Kind regards, Guy Cowling.
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Peter P.
29 Jul 2026
Verified reviewGreat supplier. Good prices, easy and quick delivery
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Gillie M.
29 Jul 2026
Verified reviewProducts were great. Speed of delivery outstanding. Ripped squashed box not so amazing. Thankfully the items I ordered hadn't fallen out. I will use them again I'm sure but a better effort to seal boxes would bee appreciated, delivery companies rarely care about the goods they're shipping.
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Michelle B.
29 Jul 2026
Verified reviewPerfect product, fast delivery.
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John C.
29 Jul 2026
Verified reviewTheir service was prompt and efficient, keeping me informed throughout. The delivery was on time although Evri lacked final delivery details just leaving the order on the doorstep.
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Gladys P.
29 Jul 2026
Verified reviewGood company to deal with
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Janice S.
29 Jul 2026
Verified reviewSuper fast delivery, well packaged and awesome price.
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Bernadette R.
29 Jul 2026
Verified reviewYour products arrived quickly and as requested
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D. A.
29 Jul 2026
Verified reviewThe website was easy to use and quick
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Fergus P.
29 Jul 2026
Verified reviewGreat range of products, good prices and speedy service…
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Kaylee N.
29 Jul 2026
Verified reviewGreat service ty
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Sarah G.
17 Jul 2026
Verified reviewAlways happy with your service
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Deborah R.
17 Jul 2026
Verified reviewI love this shop, use them regularly for my art materials
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Michael hill J.
17 Jul 2026
Verified reviewGreat service!! Very impressed!! Many thanks!!
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Ann A.
17 Jul 2026
Verified reviewCowling & Wilcox have excellent products at very competitive prices and their last sale of Schminke paint couldn’t be missed. Ordered online, confirmation received and delivered 2 days later. Perfect
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Eugene P.
17 Jul 2026
Verified reviewProduct good and communication with supplier good. However, delivery by Evri very poor, as package was left in bin shelter.
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Maliha A.
17 Jul 2026
Verified reviewPrefect gift for someone who loves art!
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Wayne H.
17 Jul 2026
Verified reviewCowling & Wilcox are my first port of call when looking for items at an affordable price. The email marketing is not too frequent which is great and I was notified of items on sale. Great timing as I needed a large qty of items and pay once. Easy ordering system and hassle free. Notified of the process and tracking to my front door. Perfect. The items were well packaged and delieved in 24hrs from despatched. So 5 stars to Cowling & Wilcox ⭐️⭐️⭐️⭐️⭐️ Wayne The Painless Artist
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Janice W.
17 Jul 2026
Verified reviewLove this company I just pop on the site if I need anything arty. Also they have some big sales as well. Easy to use site and package always packed well and good delivery time
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Jeanette N.
17 Jul 2026
Verified reviewGreat company to order from. Although the only criticism I have is using Evri. I can’t remember if the delivery section had a choice, if it does next time it will be Royal Mail. Unfortunately Evri can be notorious in our area. Not the delivery drivers but the depot where a parcel can sit for days. That’s the only downfall.
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