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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Stuart F.
14 Aug 2026
Verified reviewGood website, speedy dispatch, fair prices, much appreciated
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Ria G.
14 Aug 2026
Verified reviewQuick delivery and high quality products.
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Frank J.
14 Aug 2026
Verified reviewI do find these reviews tedious. If you just buy a pencil sharpener, someone wants to know about it. It's a bug bear of mine. Having said that I do read reviews before I purchase on line, so I won't be hypocritical and not give my feedback. I purchased 5 pieces of paper/card and they arrived the next day, undamaged and it pristine condition, so what could be better than that? So 5 stars all round to those involved in getting the product from the store to my front door within 24 hours!
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Eileen W.
14 Aug 2026
Verified reviewQuick delivery. Very satisfied with my purchase.
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Malcolm M.
14 Aug 2026
Verified reviewThe goods are delivered quickly , The site is easy to follow and prices are very good
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Alisande N.
14 Aug 2026
Verified reviewReally good quality materials, well wrapped and fast.
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W. H.
14 Aug 2026
Verified reviewOffers good products at a reasonable price and delivers in good time
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May M.
14 Aug 2026
Verified reviewGreat, easy to navigate website and I was able to buy what I needed directly from stock at a great price!
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Linda M.
14 Aug 2026
Verified reviewOrder as expected delivered very quickly.
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Liza G.
14 Aug 2026
Verified reviewPanels arrived in a timely fashion and were exactly what I wanted thanks
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Allan P.
14 Aug 2026
Verified reviewHave not been notified of delivery yet. The delay in sending has meant that i am now on holiday so i do not know where parcel is now.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I've looked into your order and can see our Carrier has let us both down. I'm so sorry about this. We received your order on the Tuesday and despatched on the Thursday and then see the Carrier has had issues delivering. I'm so sorry this has now encroached on your holiday. I understand from our customer service team that your delivery has now been despatched to a safe place and you'll be in touch if there are any issues on your return. Please don't hesitate to get in touch with any issues and I hope you enjoyed your holiday. Kind regards, Guy Cowling.
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Brenda C.
14 Aug 2026
Verified reviewPrice was good and arrived very quickly. Excellent service
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Julia S.
14 Aug 2026
Verified reviewThey stock the best of all types of art products deliver promptly and keep you informed of delivery.
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Mary S.
12 Aug 2026
Verified reviewMy order arrived damaged but customer service responded quickly and sorted the problem immediately. So refreshing.
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Steve G.
12 Aug 2026
Verified reviewGreat company with awsome stock and pricing. Have placed a few orders with them now and they have been dispatched very quickly. However I have not given the full 5 stars due to there choice in delivery Company. (Evri). Please change your courier at Evri are awfully and I know people are actively searching for companies to purchase products from unless they use Evri.
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Lou J.
12 Aug 2026
Verified reviewGreat - always fantastic products, amazing prices, and quick delivery.
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Melanie B.
12 Aug 2026
Verified reviewVery easy to order online and the delivery was fast.
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Lee S.
12 Aug 2026
Verified reviewWonderful art supplies that generally supercede my expectations🤓
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Chris P.
12 Aug 2026
Verified reviewtop quality art materials at what i find is a great price
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Basil O.
12 Aug 2026
Verified reviewSecond time that I have purchased from Cowling and Wilcox and second time that my order has been delivered to the completely wrong address, despite clear delivery instructions. Very good product but very bad delivery service.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your delivery wasn't delivered correctly. We've looked into this and can see your parcel was delivered one minute away. As you mention you gave clear delivery instructions, do you have an address which drivers find hard to locate? If this is the case, the next time you order could you please give us a quick call on 01303 290550 so we can choose another delivery service for you which, maybe, works better? Once again, I do apologise for the inconvenience. Kind regards, Guy Cowling.
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