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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was…"
Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was being done to complete my purchase. Great afterservice too.
Choice
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
"Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of…"
Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of staff is second to none.
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15 Feb 2023
Verified reviewThe website worked well and the vehicle was just as described. I was pleased with Vertu Honda Doncaster and would recommend them because they were helpful and informative allowing us time to inspect and test the vehicle without pressure.
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A. A.
15 Feb 2023
Verified reviewGreat garage
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A. A.
15 Feb 2023
Verified reviewGreat service by a good company and fantastic staff.
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15 Feb 2023
Verified reviewall our family have had first class service from vertu vw lincoln over many years for all our motoring needs
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A. A.
14 Feb 2023
Verified reviewvery good
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14 Feb 2023
Verified reviewRecently purchased a MK4 Focus and I've no regrets. The car was in immaculate condition inside and out. Michael, the salesman, was friendly, thorough, and professional throughout; happy to help with any enquiries with a genuine understanding of the customer. An absolutely amazing team. Can't express my gratitude and happiness enough, would 100% recommend!
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14 Feb 2023
Verified reviewAn excellent experience buying my car. Sam Davis was very clear and very straight, and didn’t try to force sell. His after sale service was excellent too.
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A. A.
14 Feb 2023
Verified reviewFantastic and informed staff that answered my questions very well. Extremely satisfied overall.
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14 Feb 2023
Verified reviewThe purchase was straightforward with no issues.
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14 Feb 2023
Verified reviewA completely satisfying experience
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14 Feb 2023
Verified reviewI have no hesitation in recommending this dealership (Bristol Street Motors - Widnes) both for sales and service. Jack the salesman was very professional and friendly and took time to explain all my options. This is the sixth car we have bought from this dealership and quite honestly we wouldn't go anywhere else.
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14 Feb 2023
Verified reviewVery helpful staff. All concepts and packages explained well with a chance to review at each stage in case it wasn't the right package for me. Car took ~2 weeks to be ready to arrive but that appeared to be due to external factors with another dealership
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14 Feb 2023
Verified reviewPromised so much but failed to deliver. Sales department let down by Service taking over 2 weeks just to fit a tyre & conduct an MOT then still had to wait on day of handover as tyre/MOT wasn't done in good time. Now, just over 2 weeks after collecting the car & unfortunatly suffering a slow puncture, I find that the n/s/f tyre is below 3mm, worn unevenly and has previously been run flat which has then damaged the tyre sidewall. The o/s/f tyre isn't much better only just being on 3mm on the outer part indicating the tracking must be out. So, on a car that travelled 90 miles to roadtest with a n/s/r tyre that had failed an MOT in the previous August due to being in a dangerous condition (that was then forgotten about and only came to light when I was viewing the car), then to take 2 weeks to fit 1 n/s/r tyre & do the MOT before the Sales team agreeing to fit the o/s/r tyre as well due to the delays, to now find that I need to replace both front tyres & get the tracking done...funny enough, I asked several times over the phone and by email for a full report on the tyre conditions prior to collecting it but was never provided with it...now I can see why. Extremely dissapointed in Bristol Street - yes, I would recommed their Sales team but the preperation of the car by the Aftersales was far below a level that would be expected of a main dealer. One unhappy customer.
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14 Feb 2023
Verified reviewExcellent delivery of information on the cars available that would meet our requirements. No hard sell made it very easy to move from Volvo to Ford, e are sure the after sales will match our experience so far. Thanks Matt it was great dealing with you good luck for the future.
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A. A.
14 Feb 2023
Verified reviewProfessional service and helpful staff
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14 Feb 2023
Verified reviewHaving phoned up to book my vehicle in for a warranty repair at Bristol street motors king's Norton i found the member of staff i spoke with was friendly polite & very helpful
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14 Feb 2023
Verified reviewMy experience at Macklin Motors Toyota Hamilton was excellent because it was a smooth transaction when buying my car. I received exceptional customer service from David Allan. I bought a used car and it was in first class condition inside and out. The showroom is modern, has great facilities and good coffee.
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14 Feb 2023
Verified reviewExcellent service from everyone at Macklin Motors - they were all very helpful and I am completely happy with my new Aygo X
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14 Feb 2023
Verified reviewGreat service and great deals. Currently on my 6th car and I've never had any issues. Friendly staff that cate for you and have always co tacted me after my purchases to ensure I was still happy.
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A. A.
13 Feb 2023
Verified reviewSales team were attentive, friendly, efficient and professional making me confident to continue using their services going forward. Minor initial issues reported to the team were taken seriously and responded to without hesitation.
Reviews displayed in chronological order
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