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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was…"
Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was being done to complete my purchase. Great afterservice too.
Choice
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
"Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of…"
Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of staff is second to none.
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Olu A.
20 Oct 2026
Verified reviewGood costumer service. Prompt attendance
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Mr young A.
19 Oct 2026
Verified reviewWebsite was clear and easy to use, staff were very friendly and helpful
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Phil harrison A.
19 Oct 2026
Verified reviewWe received excellent service. There was no pressure and the buying process was stress free. Every question was answered thoroughly, the vehicle details and paperwork were explained with total clarity and we felt fully supported throughout the process.
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Lee A.
19 Oct 2026
Verified reviewI was very satisfied with my purchase of a used Mercedes A200. The team were friendly, efficient and knowledgeable and my car was presented to showroom condition. I highly recommend Vertu for a first class personal experience
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Simon A.
19 Oct 2026
Verified reviewWhat a fantastic experience using this branch at Plymouth. Jess was very thorough with her explanations of the part exchange and buying the new car sent me a personal video of a walk around of the car arranged for home delivery. I've never bought a car online without by seeing it as this was a first for me but she made it very simple and very easy and with a 14-day money back guarantee I was happy to commit to buying a car from them and would recommend them
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Jaspreet A.
19 Oct 2026
Verified reviewThe customer service is best i ever received in my life
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Philip A.
18 Oct 2026
Verified reviewvery satisfied with service and delivery ,first class
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Steve A.
18 Oct 2026
Verified reviewExcellent service by the entire team at MB Ascot
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James A.
18 Oct 2026
Verified reviewI'd suggest Mercedes Benz of reading as very friendly knowledgeable, did not pressure you and answered all the questions thoughtfully and perfessionally, as never driven an automatic ( for a long time) was put at ease with the how the approach of the assistant was and also made feel Important than just another Customer. Communication was good keped me informed on everything and explained the "add on" well that I have also taken up, again with out any pressure in doing so. Would recommend anyone who will be looking to purchase a car to go and look and experience a good reliable service as well as amazing,reliable car.
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Darren.77pearce@gmail.com A.
18 Oct 2026
Verified reviewFantastic customer service, went into great detail to explain all about the car and what it can do. Overall all a great experience
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Tim moss A.
18 Oct 2026
Verified reviewAll excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle.
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Andrew A.
17 Oct 2026
Verified reviewBuying a car made easy
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James A.
17 Oct 2026
Verified reviewExcellent service over all departments. I would recommend without hesitation.
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Kenneth A.
17 Oct 2026
Verified reviewExcellent service
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S. A.
17 Oct 2026
Verified reviewGood stuff
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Dennis steward A.
17 Oct 2026
Verified reviewExcellent
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Claire A.
17 Oct 2026
Verified reviewVery explanitory as to the whole sales process, leaving me with no regrets.
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Alan A.
16 Oct 2026
Verified reviewFaultless
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Jon A.
16 Oct 2026
Verified reviewFriendly, understanding and "real" people. After speaking with other robotic dealerships, it was refreshing to speak to an understanding person.
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Mohammed amir afzal bhuiyan A.
16 Oct 2026
Verified reviewOutstanding Customer Service – Highly Recommended Vertu Vauxhall Newcastle I recently purchased a Vauxhall Grandland 1.2 Hybrid Ultimate from Vertu Vauxhall Newcastle and would like to express my sincere appreciation for the excellent customer service and professional support I received. My special thanks go to Ibrahim Hussain, Sales Executive, and David Miller, Business Manager, for their outstanding assistance, positive attitude, patience and dedication throughout the purchasing process. Ibrahim was particularly helpful, approachable and professional in dealing with my enquiries, documentation and purchase arrangements. David also demonstrated excellent professionalism and a genuinely supportive approach. I was equally impressed by the wider dealership team, who created a welcoming, friendly and customer-focused environment. What stood out most was their willingness to listen, understand my requirements and provide assistance with courtesy and respect. Their professionalism gave me confidence and made the overall experience pleasant and reassuring. I strongly believe that excellent customer service goes beyond selling a vehicle. It involves building trust, maintaining transparency and developing long-term customer relationships. My experience with Vertu Vauxhall Newcastle reflected these important values. I am very satisfied with my purchasing experience and would strongly recommend Vertu Vauxhall Newcastle to my friends, family, colleagues and anyone looking for a professional, reliable and customer-focused dealership. I would particularly recommend Ibrahim Hussain and David Miller for their excellent service. Thank you once again to Ibrahim, David and the entire Vertu Vauxhall Newcastle team. Your hard work and dedication are greatly appreciated, and I look forward to receiving the same excellent standard of after-sales service in the future. Mohammed Amir Afzal Bhuiyan
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