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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was…"
Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was being done to complete my purchase. Great afterservice too.
Choice
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
"Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of…"
Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of staff is second to none.
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George A.
24 Sept 2026
Verified reviewWell, where do I begin, impressive. I would like to express my sincere thanks to Mark and the entire BMW team for the excellent service provided throughout my recent car purchase and visit. From my initial enquiry through to collecting my vehicle, the experience was first class. Communication was professional, prompt and clear at every stage, and I was kept fully informed throughout the process. Mark was particularly impressive. He was friendly, knowledgeable and genuinely committed to ensuring everything ran smoothly. Nothing was too much trouble, and he took the time to answer all my questions and explain the process on collection. His attention to detail and customer-focused approach made the whole experience stress-free and enjoyable. The vehicle was ready as promised, presented beautifully on collection, and the level of service received exceeded my expectations. Excellent customer engagement, excellent service, and excellent professionalism from the whole BMW team, with special recognition to Mark for going above and beyond. I would have no hesitation in recommending BMW to friends, family and colleagues, and I look forward to returning in the future.
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Nicholas A.
24 Sept 2026
Verified reviewHelpful friendly knowledgeable staff
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Ozlem A.
24 Sept 2026
Verified reviewHighly recommend - Ruby and Damian are wonderful to work with!
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John smith A.
23 Sept 2026
Verified reviewThis garage has got everything spot on when it comes to selling cars.
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Stephen A.
23 Sept 2026
Verified reviewMy experience at Vertu Volkswagen Mansfield was memorable because the staff were outstanding, not pushing and very informative
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Daniel glover A.
23 Sept 2026
Verified reviewGreat
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Alexander A.
23 Sept 2026
Verified reviewhaven't used the website much but what I have seen it does the job.
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Geoff ball A.
23 Sept 2026
Verified reviewMet my requirements of vehicle from mileage to price- Job Done
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Kerry reynolds A.
22 Sept 2026
Verified reviewWe are extremely pleased with our whole experience with purchasing our car from Hyundai Peterlee Vertu Motor services. Dan was amazing! Answered all of our questions, received the very best care, we could not have asked for better care and support. We will definately recommend to all of our friends and family to purchase future vehicles and we will return when we require future vehicles too. The aftercare we received was also amazing!
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Ms n A.
22 Sept 2026
Verified reviewExcellent!!
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Natalie A.
22 Sept 2026
Verified reviewGood service, easy process. Very happy to date
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Daniel A.
22 Sept 2026
Verified reviewWas a great experience staff were so helpful and obviously enjoyed their jobs, salesman was more like talking to a friend but very professional
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Denise A.
22 Sept 2026
Verified reviewGreat customer service before and after the sale. Friendly, knowledgeable staff especially Jones.
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Y. A.
21 Sept 2026
Verified reviewVertu Carlisle were amazing, they helped me choose the perfect car for my family, it was used but feels like a new car. Very very happy, would recommend
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Lucyna robakowska A.
21 Sept 2026
Verified reviewAbsolutely professional
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Romeo A.
21 Sept 2026
Verified reviewThe navigation of the site was user friendly and the customer service we received was very excellent.
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Adrian A.
19 Sept 2026
Verified reviewVery good experience from first phone call to collecting the car. Everything was explained at each stage. Well pleased. Staff very polite and supportive.
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Katie A.
19 Sept 2026
Verified reviewI am very pleased with myPeugeot 2008 and would recommend it because - I have had many Peugeots and this is my 2nd 2008.. I have always had manuals, but now having an auto for around town, shopping , school runs...its a god send. Lots of room which is great on long journeys. Yes I would buy again
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Brett A.
19 Sept 2026
Verified reviewIn truth the whole experience was made seamless, professional and prompt by the expertise that Jordon of the Bromley Ford dealership delivered. His customer service during the purchase of this vehicle was without a doubt the best of any vehicle I have ever purchased. I really would appreciate Jordan being told what a difference the way in which he conducted this sale made such a positive difference to us as a buyer. Thank you Jordan
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G. A.
19 Sept 2026
Verified reviewvertu is very good and helpful
Reviews displayed in chronological order
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