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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was…"
Great customer service from start to finish. Felt very looked after when making my purchase. Kept informed along the way of everything that was being done to complete my purchase. Great afterservice too.
Choice
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
"Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of…"
Fantastic dealership. Cars are always at a very high standard, reasonable prices and lots of choice. The service you receive from all members of staff is second to none.
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David A.
19 Sept 2026
Verified reviewReally great experience purchasing my van.
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Fiona barnard A.
19 Sept 2026
Verified reviewHelpful, proffessional yet friendly and approachable.
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Ian A.
19 Sept 2026
Verified reviewExcellent customer service explained all the car operations and set it up for me.
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Scott A.
19 Sept 2026
Verified reviewReally goo service from Allan and team
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Richard A.
18 Sept 2026
Verified reviewGood and very understanding
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Troy A.
18 Sept 2026
Verified reviewGreat experience
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John mcillmurray A.
18 Sept 2026
Verified reviewCustomer service at Vertu Land Rover in Truro was excellent. We do not change our car very often and find the experience quite stressful. We were assisted by George who understood what we needed and was very patient and helpful in answering all the questions we had about the new car. I found him very approachable and he made sure he did exactly what he said he would do which made the experience much less stressful. Even collecting the car was an experience as it was inside and wrapped in a sheet for a big reveal.
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Chi hang A.
18 Sept 2026
Verified reviewVertu.com is easy to use and provides clear information about vehicles and services. I was disappointed with the interior‑cleaning add‑on; the result didn’t meet my expectations.
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Sarah A.
17 Sept 2026
Verified reviewMy experience at Vertu Toyota was great, mu sales rep was Amber and she was very attentive and friendly and helpful.
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Nathan pugh A.
17 Sept 2026
Verified reviewAbsolutely outstanding service from Vertu Leeds, from everybody I spoke with, especially Neil Benson, some of the best service I have every received, Thank you for the great experience and an exceptional handover process.
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Brian baker A.
17 Sept 2026
Verified reviewVery good service without sales pressure. Price was fair and staff helpful and professional.
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Michael sterling A.
17 Sept 2026
Verified reviewExcellent Service all round, plus first sales for Kayleigh at trentham lakes. Well Done!
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Julie A.
17 Sept 2026
Verified reviewCustomer service was excellant and i am extremely happy with my purchase
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J. A.
17 Sept 2026
Verified reviewVertu Vauxhall Waltham Cross were very helpful throughout my car-buying experience. The staff were professional, friendly and patient, answered my questions clearly, and made the whole process straightforward and stress-free. I was particularly pleased with the service I received and would happily recommend them to others looking to purchase a vehicle.
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Durjan A.
17 Sept 2026
Verified reviewWe bought our 7-seater from Vertu Kia Bradford, and we’re very happy with the price. Kieran Hague was very helpful throughout the process.
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M. A.
17 Sept 2026
Verified reviewMy experience at Vertu Ford Gloucester was brilliant. It was so quick and effective from start to finish but the sevice wasn't at all rushed and felt very personalised. Tiegan was fantastic, super helpful, friendly and informative and I didn't feel pressured at any point into rushing into a decision despite the test drive. All staff were very friendly and attentive. I'd highly recommend Vertu Ford Gloucester to friends and family. Thank you to Tiegan, Mo & colleagues for helping me to purchase my dream car!
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Cvril A.
17 Sept 2026
Verified reviewdid the deal on the phone everything went smoothly i am delighted ten out of ten all round
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Graham turner A.
17 Sept 2026
Verified reviewWell looked after by Ewan who was courteous and helpful and not to pushy.
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Martyn A.
17 Sept 2026
Verified reviewIf you want first rate service then you wont go wrong with JLR
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Rex A.
17 Sept 2026
Verified reviewThe whole experience from initial visit to handover was completed in a professional and friendly manner
Reviews displayed in chronological order
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