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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
30 May 2023
Verified reviewExcellent customer service. Responded quickly to any queries. Great product. Easy to navigate website. The table is of excellent quality very well made and robust.
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A. A.
29 May 2023
Verified reviewOrder came promptly, simple to put together and get up and down. Big hit with the family!
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A. A.
28 May 2023
Verified reviewGreat quality table. Easy to fold away too.
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A. A.
27 May 2023
Verified reviewGreat table and fantastic customer service. Unfortunately, our table arrived damaged but this was dealt with very efficiently and I cannot fault the customer service.
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A. A.
25 May 2023
Verified reviewExcellent service and good quality products and I know that you can supply all of the bits and pieces that I might need in the future.
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A. A.
24 May 2023
Verified reviewGood quality products Excellent service
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A. A.
23 May 2023
Verified reviewThe table is good quality, well engineered and the instructions were easy to follow and complete. Communications pre purchase were excellent from Nikki in customer care with prompt and clear responses. Delivery information was also clear and precise. I was a little concerned by Panther delivery when they tumbled the box out of the truck and there was a great deal of rattling but nothing appeared to have been damaged. I was a little disappointed that it could not be delivered to the Isle of Skye but we manage to get it there on the roof of the car. Overall it was a good experience and the product I feel is very goo value for money.
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A. A.
23 May 2023
Verified reviewVery good service, a fantastic quality table tennis table .
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A. A.
16 May 2023
Verified reviewDealing with Cornelleau UK has been a pleasure from start to finish, with order of Table Tennis Table and subsequent Accessories. Delivery of parts and accessories with DPD and Royal Mail also excellent. Delivery of Table by Panther Logistics was painful.
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A. A.
15 May 2023
Verified reviewThe delivery was cancelled due to the van breaking down, and they only reschedule after a week and then only for a week after.
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A. A.
9 May 2023
Verified reviewI needed one part for my old table tennis table and was confused about what to order. The customer service department were very helpful and the part arrived very promptly without me having to pay p&p. Thank you!
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A. A.
8 May 2023
Verified reviewItems from Cornilleau are always sent promptly and packaged well. The 4 pack of outdoor bats seems very durable and it will hopefully last a long time.
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A. A.
1 May 2023
Verified reviewGreat product and very good customer communication throughout. Assembly instructions could be a little better. Only negative really is the delivery time which can be up to two weeks.
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A. A.
1 May 2023
Verified reviewFirstly, I would probably score 4.5 out of 5. Almost perfect. The table is great, good quality overall. We have already spent hours playing so well worth it. We felt the legs could have been slightly better quality for the price. The ball holders also fell off but this may have been our fault. I would also say pay extra to get someone to put it together or use the online video. It took us quite a while but maybe okay for those who are use putting things together.
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A. A.
29 Apr 2023
Verified reviewHigh quality product, but inexperienced assembly crew who did not initially come to correct house. We are very happy with final product.
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A. A.
27 Apr 2023
Verified reviewLovely sturdy table with adjustable legs, great fun when the family is round and delivered on time.
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A. A.
27 Apr 2023
Verified reviewGood service.
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A. A.
24 Apr 2023
Verified reviewBrilliant service. The lady I spoke to couldn’t have been more helpful. Delighted with the quality of the table and bats set I ordered. Just need some good weather now. Highly recommend.
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A. A.
19 Apr 2023
Verified reviewWe were very pleased with the high quality of the item ordered. Throughout, the friendly customer service team were communicative and helpful. The order arrived even quicker than first estimated and the delivery team had the item constructed and set up really efficiently and much quicker than estimated. I am happy to recommend Cornilleau.
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A. A.
19 Apr 2023
Verified reviewExcellent customer service; delivery was quick & efficient. Very happy with my 500 Indoor table (now fitted with a Robo-Pong 2055), which is in my re-modelled garage and perfect for training. Construction of the table took me about 90 mins. All pretty straightforward.
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