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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
22 Nov 2021
Verified reviewexcellent service,no issues.
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A. A.
22 Nov 2021
Verified reviewGood site
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A. A.
22 Nov 2021
Verified reviewBit of a delay in delivery, but in the current circumstances that is understandable. Otherwise a nice straightforward process start to finish
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A. A.
9 Nov 2021
Verified reviewBeautiful table!
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A. A.
9 Nov 2021
Verified reviewThe coffee table we bought did not meet our expectations but customer service responded immediately to our concerns and were very helpful. Overall happy with the tikamoon site and would consider doing business with them, again.
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A. A.
9 Nov 2021
Verified reviewGreat service, great product, high quality and easy to assemble
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A. A.
9 Nov 2021
Verified reviewThe product was perfect - as described on the website. Delivery disappointing. Very large product dropped in the room of choice. However I am a single elderly lady and the guys absolutely refused to help me to unpack. I was unable to move the unit and the delivery guys said ‘speak to the retailer - it’s not our problem’. I had to wait for two weeks with unit still boxed up before I could get anyone to help.
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A. A.
9 Nov 2021
Verified reviewGreat quality and great customer service
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A. A.
9 Nov 2021
Verified reviewExcellent quality
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A. A.
9 Nov 2021
Verified reviewSo easy to order, items arrived quickly and the delivery booking and delivery itself was amazingly easy Only negative is the significant use of non-recyclable polystyrene and plastic sheeting. Appreciate the items need to be protected but nowhere in London will recycle these plastics and I felt awful sending it all to landfill.
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A. A.
9 Nov 2021
Verified reviewThe men delivering the desk were efficient , polite and came at the time and place requested . All round excellent in the service provided
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A. A.
9 Nov 2021
Verified reviewWe ordered two items and were really impressed with customer service and delivery team. However the items were extremely heavy and we struggled to get them out of the box. Maybe post pandemic they can consider getting the delivery team to help unwrap the items. We loved the products and can see it’s really good quality. Unfortunately the doors were not hung completely straight and we decided to send back the sideboard. Dealing with tikamoon customer service was amazing. They sorted out a return and refund very quickly. I would highly recommend this company.
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A. A.
9 Nov 2021
Verified reviewhappy with product and company
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A. A.
9 Nov 2021
Verified reviewCustomer Service was excellent and everybody is very friendly. Product was disappointing as it was damaged so I’m not able to give great rating at the moment until I receive a replacement which I have to wait quite a long time for.
Reply from Tikamoon.co.uk
We are very sorry that the item did not reach you in a perfect condition. This is not the quality standard that Tikamoon provides. You have followed the correct procedure by contacting our customer services regarding this matter.
Reply from A. A.
Thank you. The faulty item has been collected and I’m hoping the new piece of furniture is in perfect condition.
Reply from A. A.
Thank you. The faulty item has been collected and I’m hoping the new piece of furniture is in perfect condition.
Show exchanges Hide exchanges -
A. A.
9 Nov 2021
Verified reviewThe product was outstanding quality. Very pleased and delivery to home was within a few days and delivery company were very cooperative to ensure there. Was no product damage. My contact at customer service was very helpful in helping us select our product and understand transportation arrangements.
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A. A.
9 Nov 2021
Verified reviewGreat unit
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A. A.
9 Nov 2021
Verified reviewThe tv unit is great, robust and high quality. The only thing I would like is for faster turn around and delivery of the product
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A. A.
9 Nov 2021
Verified reviewBeautiful website and high quality furniture
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A. A.
9 Nov 2021
Verified reviewLovely service! I wasn’t too sure on the measurements of my product and was very nice and kind in my emails. The delivery was quick and well organised the company called me to let me know they was on the way and confirmed date. Unfortunately even though it was so beautiful I didn’t keep the item and the returns progress was so quick and easy and again it was all communicated fantastic service and company will be shopping here again.
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A. A.
9 Nov 2021
Verified reviewOrdering very easy via website but I like to speak with an adviser and have always managed to get through quickly to customer service regarding questions I have. Delivery very good.
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