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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
22 Nov 2021
Verified reviewI ordered a rattan coffee table and side table for my living room. It took me so long to eventually find the perfect piece of furniture for my home which I ordered back on 21st August, only to be let down on the 8th September by Tikamoon. The company knew that I lived in Northern Ireland and took full payment only to inform me that my goods were no longer be able to be delivered to this distinction as due to Brexit. As a customer I am deeply appalled in the way this situation was dealt with and now have to source an alternate version of furniture which I can not find and feel let down. Why was I not contacted sooner if they knew if the circumstances???
Reply from Tikamoon.co.uk
Thank you for your response. We are very sorry for your disappointment. Unfortunately our system does not recognise that your post code is in Northern Ireland. It was only brought to our attention by our shipping partner once they received your order. The information that we do not ship to Northern Ireland is on our website. We are currently looking for an IT solution to block Northern Ireland post codes in the future
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A. A.
22 Nov 2021
Verified reviewGood service. I received my order quickly and communication regarding the delivery date was good. I was reassured by the excellent returns policy.
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A. A.
22 Nov 2021
Verified reviewLovely furniture, well packaged. Delighted and would use again.
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A. A.
22 Nov 2021
Verified reviewEasy to navigate .
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A. A.
22 Nov 2021
Verified reviewEverything arrived really quickly and very well packaged. We haven't opened everything yet, but so far everything is really lovely quality. Better than expected.
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A. A.
22 Nov 2021
Verified reviewEasy to navigate and order.
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A. A.
22 Nov 2021
Verified reviewGood quality headboard, delivery on time! No complaints
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A. A.
22 Nov 2021
Verified reviewBeautiful piece of furniture. Solid wood and great quality. Highly recommend
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A. A.
22 Nov 2021
Verified reviewN / A
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A. A.
22 Nov 2021
Verified reviewJust what we wanted. Great quality, well designed product.
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A. A.
22 Nov 2021
Verified reviewMirror arrived shattered and when I tried to get my money back they only refunded me the mirror money and not the delivery money.
Reply from Tikamoon.co.uk
We can confirm you were fully refunded your shipping costs for the mirror. Please note a £20 discount code was used towards the purchase of the mirror, which may have caused confusion. Our customer service team would be happy to go through the details with you.
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A. A.
22 Nov 2021
Verified reviewEasy to order, good communication, delivery was well organised and to specified timescales. Piece of furniture perfect
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A. A.
22 Nov 2021
Verified reviewGreat service, price was great value for the quality of products too. Cannot fault, the items are stunning. Thanks again!
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A. A.
22 Nov 2021
Verified reviewFantastic products (quality, build, design), amazing delivery teams (specially if you have stairs), great customer services.
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A. A.
22 Nov 2021
Verified review...
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A. A.
22 Nov 2021
Verified reviewI love my rattan coffee table. Tikamoon has some lovely items.
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A. A.
22 Nov 2021
Verified reviewThe item I've ordered came very well wrapped, the delivery took a while but I was aware of it when I bought the item and it was worth the wait.
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A. A.
22 Nov 2021
Verified reviewEasy to order. Very high quality product. Very happy. Delivery took a little longer than some others, but was facilitated by the most courteous, professional and detailed service I've ever used. Recommended without hesitation.
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A. A.
22 Nov 2021
Verified reviewSite easy to navigate, delivery on time as per texts and emails. Packaging a bit torn rhrough to the products but no visible damage to the item.
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A. A.
22 Nov 2021
Verified reviewChose a coffee table online but was sent wrong item! After speaking to a member of staff the problem as quickly sorted stress free!
Reviews displayed in chronological order
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