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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
17 Feb 2022
Verified reviewI love the chair. The delivery guys were wonderful!
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A. A.
17 Feb 2022
Verified reviewFrom time of ordering to deliver all went as planned,and the furniture was in excellent condition very happy.
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A. A.
17 Feb 2022
Verified reviewFound the perfect book case on Tikamoon after a long search
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A. A.
17 Feb 2022
Verified reviewImpressed with the quality of the furniture bought - well made, beautiful to look at and incredibly sturdy. Ordering was easy, delivery was a little longer than originally stated but we were kept informed and even given a small refund for the inconvenience. Customer service has been excellent. I would have no hesitation in buying from Tikamoon again.
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A. A.
17 Feb 2022
Verified reviewGreat quality product. We had a slight issue that the item had a few marks and not properly sanded down and finished properly, but the customer service team rectified this by offering a replacement, a voucher or a partial refund. As the item was now out of stock we decided for the refund. Great service and love the item. Pay a little more for quality and it lasts
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A. A.
17 Feb 2022
Verified reviewGood quality!
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A. A.
17 Feb 2022
Verified reviewGreat products , described accurately and good quality . Arrived on time with good communication
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A. A.
17 Feb 2022
Verified reviewGood customer service, item arrived damaged however replacement was sent within a week.
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A. A.
17 Feb 2022
Verified reviewProduct was defective. Wanted a replacement- tikamoon were unable to guarantee the quality of a replacement. Asked for a return and refund. Gave them a suggested date for collection. They did not respond in time and missed the date. Eventually accepted a price reduction. Customer service was appalling and certainly didn’t meet their satisfaction guarantee. I doubt that I’ll ever use this company again.
Reply from Tikamoon.co.uk
Thank you for your feedback. Please accept our apologies for the service received. We have investigated the situation and can advise that your email was not processed in the correct manner, causing the delaed response. This has now been spoken about with the team so such an incident does not occur in the future. Best wishes Your Tikamoon Team
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A. A.
17 Feb 2022
Verified reviewReally good service and lovely product
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A. A.
17 Feb 2022
Verified reviewTook 6 months for delivery, but now ot is here I'm very pleased with my items, they are exactly like the picture, excellent quality, so happy that I have actually ordered some other pieces
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A. A.
17 Feb 2022
Verified reviewThe delivery was on time, we were contacted 30 mins beforehand by the driver. Everything was satisfactory, unfortunately we changed our minds only because on seeing the furniture we felt it didn’t quite fit but Tika handled the pick up and refund very swiftly so we would definitely order from them again
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A. A.
17 Feb 2022
Verified reviewI purchased an oak television stand. The quality is excellent.
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A. A.
12 Feb 2022
Verified reviewBeautiful products
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A. A.
12 Feb 2022
Verified reviewExcellent service from Tikamoon. Courier was very helpful and assisted me in unpacking the delivery and waited until I inspect it.
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A. A.
11 Feb 2022
Verified reviewI am completely delighted with my purchase. I devoted a huge amount of time looking around different suppliers and the Tikamoon TV stand seemed to fit in with all my very specific requirements. I gave it 3 coats of Teak oil and I am so pleased with the finished result. It is well built and very good quality.
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A. A.
11 Feb 2022
Verified reviewGreat site, beautiful pieces and ethos
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A. A.
11 Feb 2022
Verified reviewGreat website, easy to navigate, order and pay. Great communication from Tikamoon. Thanks
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A. A.
11 Feb 2022
Verified reviewExcellent customer service.
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A. A.
11 Feb 2022
Verified reviewI made 2 orders for a vanity unit, both were damaged and had been repaired with wood filler before they had been dispatched. Wouldn't order from here again.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry to read that the washstands did not meet your expectations. Your images, along with your feedback, will be reviewed by our production team. We are pleased that you have decided to keep the item and hope you are happy with your new bathroom. Kind regards Your Tikamoon Team
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