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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
6 May 2022
Verified reviewGood
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A. A.
6 May 2022
Verified reviewEast to navigate and use.
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A. A.
6 May 2022
Verified reviewFurniture exactly what I wanted, very impressed with packaging, so there was no chance it could get damaged in transit. Have been disappointed with other companies when items have arrived damaged or broken. My only complaint is time from ordering to delivery as website stated delivery in three weeks. But over all I am delighted with it.
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A. A.
6 May 2022
Verified reviewThe site is fine, no issues with using it, and gives good info on the products.
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A. A.
6 May 2022
Verified reviewBeautiful online shop with lots of choice for stylish solid wooden furniture, easy to navigate and place an order. My side table was packaged really well and delivered on time. Very happy with my shopping experience!
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A. A.
6 May 2022
Verified reviewthe unit I ordered is beautiful, well made and put together, and the quality shines out The only problem is I'm not sure how to take out the bottom drawer to oil it properly, otherwise it would have been 5 stars
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A. A.
6 May 2022
Verified reviewitem very good and delivered very well packaged and good communication. We commented about a small part of the tables construction but this has been dealt with by the company very quickly
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A. A.
6 May 2022
Verified reviewEasy to navigate
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A. A.
6 May 2022
Verified reviewKept well informed about delivery changes. While we appreciated that the furniture was well protected and arrived in perfect condition, maybe it would be possible to pack the furniture with something more recyclable and environmentally friendly than polystyrene.
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A. A.
6 May 2022
Verified reviewThe bookshelf unit was delivered and the delivery drivers didn’t want to take it to the first floor so we had to lift ourselves. After unpacking we noticed the metal frame leant to the right considerably. Then it took a week to collect! After 6 week delivery lead time and then a week to process the return, we are still without a bookcase! Very frustrating and poor quality from Tikamoon for an expensive purchase.
Reply from Tikamoon.co.uk
Thank you for your review and for bringing this to our attention. I would like to reiterate my colleagues apology for the unit leaning to the side, this is not a standard that we expect and hope we addressed this well for you. I would like to point out that we had booked the collection for you as soon as we heard that you would like to return the item but you are required to confirm a date with our couriers for the collection, as this was not confirmed the collection was delayed. Kind Regards Your Tikamoon Team
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A. A.
6 May 2022
Verified reviewThe perfect online shopping experience.
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A. A.
6 May 2022
Verified reviewEasy to navigate!
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A. A.
6 May 2022
Verified reviewThis stand is not assembled on delivery although the website says it is! Incorrect information on website. Parts broken on arrival. Customer services extremely unhelpful.
Reply from Tikamoon.co.uk
Thank you for your review. I am sorry that you were unhappy with your purchase and our customer services. We do not like to ship our items with their legs fixed as a standard due to an increase risk of damage in transit. The rest of the unit is assembled and not flat packed. We will take your review into consideration as we are always looking to improve our products and transparency. Best Regards Your Tikamoon Team
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A. A.
6 May 2022
Verified reviewOrdered two bedside tables, swift delivery, lovely quality. Would definitely recommend.
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A. A.
29 Apr 2022
Verified reviewTable arrived on time, was well made and packed
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A. A.
29 Apr 2022
Verified reviewExcellent
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A. A.
29 Apr 2022
Verified reviewA great site. Good photography. The products are good quality.
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A. A.
29 Apr 2022
Verified reviewThe site was easy to use and had most information available, wish they had more technical info on the bigger pieces of furniture.
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A. A.
29 Apr 2022
Verified reviewProduct good (Though construction of two shelves sub-standard). Delivery time bad (4 months!)
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A. A.
29 Apr 2022
Verified reviewI ordered a sink then cancelled it within minutes over the phone. Tikamoon have not returned my payment and when I call them tell me the cost was never taken, despite me showing them my Paypal statement when it was clearly deducted but not refunded. I have called and emailed several times but no one has sorted this issue out.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry for the confusion but we are glad to see this is now resolved.
Reviews displayed in chronological order
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