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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
29 Jun 2022
Verified reviewIt was OK, a bit lond delivery. Good product selection and unique.
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A. A.
29 Jun 2022
Verified reviewEasy site to navigate, excellent customer service
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A. A.
29 Jun 2022
Verified reviewThe website was simple to navigate and easy to place order.The Website was simple to navigate and ordering was easy.The long delivery time made me impatient and anxious but contact with Tikamoon by email was easy and their reassuring response prompt. Delivery was made exactly on time and as promised by two polite young men who kept us well advised of their itinery throughout the day of due arrival. The item was securely packaged and arrived safely and undamaged.I would not hesitate to make another purchase in future.
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A. A.
29 Jun 2022
Verified reviewAs far as I'm aware, the site was good
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A. A.
29 Jun 2022
Verified reviewQuick turnaround and delivery process was smooth. The product was also well packed.
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A. A.
29 Jun 2022
Verified reviewThe sets of drawers look great and are solidly made and well packaged. One drawer sticks a little but that may ease over time. My only concern is that after waiting so long for them to be delivered, if there was a need to return one item (we ordered 4) i would probably have to insist on returning all rather than wait months again. But having said that ididnt return anything and im pleased with the furniture.
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A. A.
29 Jun 2022
Verified reviewGreat quality furniture although there was minor damage on the inside - not noticable and not worth contacting customer services to order a replacement etc.
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A. A.
29 Jun 2022
Verified reviewHad to wait several months for item to be delivered which is fine, however when it arrived there were no instructions/ screws. After sending several emails, Tikamoon were quick to resolve this issue.
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A. A.
29 Jun 2022
Verified reviewGenerally useful and easy to follow
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A. A.
29 Jun 2022
Verified reviewLovely table very pleased with the look and quality. The service was informative and kept me up to date at all stages. The delivery people were helpful and professional delivering to 3rd floor with no complaints
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A. A.
29 Jun 2022
Verified reviewMy product arrived broken, really really poor service.
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A. A.
29 Jun 2022
Verified reviewThe order took four months to be fulfilled, as stated on the website. The quality of item itself is not as high as expected, the drawers are stiff to pull out and put back in, the wood slabs glued together have a significant difference in colours in some points, there are scratches and marks around the wood. The delivery was terrible, the item weights 63 Kg on the websites and qualifies for delivery to room of choice up to 2nd floor. As I live on the 1st floor, this was essential. The BJS courier arrives with a package allegedly of 75.8 Kg, 0.8 Kg above the maximum weight for delivery upstairs. The two couriers were adamant on the health and safety issues (0.8 Kg above threshold, very convenient) and left the massive package sitting in my hallway, stinking like horse stables and faeces, inconveniencing me and my neighbour downstair (which also just moved in). Also they faked my signature! After contacting the customer service a couple of times and explaining what happened in detail, they arranged a new delivery, this time the two couriers that arrive were much nicer and more understanding, brought the item upstairs with enough care and put an end to this nightmare. The customer service was relatively good after all and compensated me for the stress and inconvenience.
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A. A.
29 Jun 2022
Verified reviewProduct was exactly as described - is really good quality and looks fantastic. The delivery courier is fantastic, really good communication so you know exactly when it's arriving. Needed to return an item - customer support were so helpful and return process with the courier was really easy.
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A. A.
29 Jun 2022
Verified reviewSatisfied
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A. A.
29 Jun 2022
Verified reviewOrdered a Temis acacia bar cabinet. The legs on the item were faulty and it tipped over within a week of assembly, almost smashing all of the bottles inside. Tikamoon customer service were helpful and responsive and I ended up accepting a partial refund as a return of such a large was just unworkable. Now I have lovely cabinet, just without any legs!
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A. A.
29 Jun 2022
Verified reviewWebsite easy to navigate, was aware of the long lead times but order arrived a few weeks early which was great, customer service very helpful.
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A. A.
29 Jun 2022
Verified reviewgood
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A. A.
29 Jun 2022
Verified reviewDelivered on time and in perfect condition
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A. A.
29 Jun 2022
Verified reviewEasy enough to use
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A. A.
29 Jun 2022
Verified reviewThe website is very intuitive, easy and works well.
Reviews displayed in chronological order
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