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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
12 Aug 2022
Verified reviewAvailability dates pretty vague, but other than that well laid out and clear.
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A. A.
12 Aug 2022
Verified reviewInteresting site - easy to navigate. Goods arrived well packed and easy to assemble.
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A. A.
12 Aug 2022
Verified reviewI should have paid more attention to the reviews. The coffee table arrived with multiple defects. It was packaged well and it’s clear that they packaged and sent a defective coffee table without any quality checks! Two parts from the corners were torn off and not in the box. The delivery was also disorganised, not following the procedures explained in the email. I have requested an immediate refund. The refund was provided only after they collected the table. Obviously there is no compensation for sending an useless product to the customer! DO NOT ORDER FROM THIS SHOP.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry that your order arrived damaged. Unfortunately we are unable to issue a refund to you while you are still in possession of the item, as organised with yourself, we booked the collection for a suitable date and then issue the refund as soon as it was collected. Please be advised that we would not send out a faulty product on purpose. If something has arrived damaged it may have regretfully missed quality control or been damaged in transit and we will always offer multiple solutions to resolve this. Kind Regards Your Tikamoon Team
Reply from A. A.
When will my review be published on the website?
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A. A.
12 Aug 2022
Verified reviewThe delivery driver placed the box containing my console table on the doorstep took a photo and walked away leaving me to lift it into the house myself. As I have a back problem i was not impressed.
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A. A.
12 Aug 2022
Verified reviewA nice website with good visuals including 3D rotation.
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A. A.
12 Aug 2022
Verified reviewFinding what I needed was easy and there was enough information on the web site.
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A. A.
12 Aug 2022
Verified reviewPurchased this furniture and did not realise it came unprotected. Now I have to find someone to come and varnish the table for me. Not to mention you have to purchase from them for £20. Very frustrating. Best to buy furniture that comes already protected.
Reply from Tikamoon.co.uk
Thank you for your review. I am sorry that you did not see your product was not varnished or oiled. This is mentioned in the product description of all of our wooden items. Most of our Oak products are already oiled while the Teak require a finishing touch, this is so the customer has a choice of how the product should look and feel as there is a large difference between oils and varnishes. Please be advised that we recommend the products that we sell but should you wish to use something locally that is not a problem, but please test it on the underside of the unit to make sure that it will not stain the unit in a way you do not want. Should you wish to return your item, we have a 60 day free returns policy. For this, please contact us. Kind Regards Your Tikamoon Team
Reply from A. A.
too late for returns as there is already a ring mark on the surface. I would say you are best off selling the item with options of finish.
Reply from A. A.
too late for returns as there is already a ring mark on the surface. I would say you are best off selling the item with options of finish.
Reply from Tikamoon.co.uk
Thank you for your response and cooperation. To remove the ring mark on the surface, you need to sand gently in the direction of the grain for a millimetre or two, this will bring the unit back to how it originally looked. Teak is an incredibly dense wood and the mark will not be deep in the wood. You can then protect the unit with oil or varnish to stop it staining further. Kind Regards Your Tikamoon Team
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A. A.
12 Aug 2022
Verified reviewExcellent all round. Great to deal with!
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A. A.
12 Aug 2022
Verified reviewI love that wall decoration pieces they are very beautiful made.
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A. A.
12 Aug 2022
Verified reviewGreat service
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A. A.
12 Aug 2022
Verified reviewTikamoon site is easy to use and information such as measurements are quick to find
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A. A.
12 Aug 2022
Verified reviewExcellent range of furniture. Great introductory offer.
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A. A.
12 Aug 2022
Verified reviewExcellent piece of furniture, really happy with the wood and the overall quality. There were a couple of nicks on the legs and underneath the cupboard when it was delivered but nothing visible or serious. Just a bit disappointing but it hasn’t changed how much we love the sideboard.
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A. A.
12 Aug 2022
Verified reviewVery easy to find the product I wanted and check out appearance etc
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A. A.
12 Aug 2022
Verified reviewStylish furniture which is a bit different and really suits our new flat. Well built and finished and only needed minimum assembly (bolt on feet).
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A. A.
12 Aug 2022
Verified reviewFound the site easy to use and place order
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A. A.
12 Aug 2022
Verified reviewLovely product but significant delays to delivery compared with estimated time and little certainty in communications.
Reply from Tikamoon.co.uk
Thank you for your review. As we are based in France, your items need to pass through customs and then be delivered by a third party so it is very difficult for us to give exact dates. If an item is not on ready in our warehouse it means that it's either in production or going through quality control and both of these things also have variables. I hope this helps explain why we can't give exact dates until the order has passed customs and is much closer to you. Kind Regards Your Tikamoon Team
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A. A.
12 Aug 2022
Verified reviewGreat quality and customer service. All the items are beautiful and high-end.
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A. A.
12 Aug 2022
Verified reviewGreat quality and customer service. All the items that I bought were solid wood, beautiful and high-end.
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A. A.
2 Aug 2022
Verified reviewExtremely satisfied with our order. The website was easy to navigate with helpful suggestions. The ordering process was simple with clear confirmation of the expected delivery time. The actual delivery was ahead of schedule. The delivery men were very professional and helpful. All round, an excellent service.
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