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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
15 Feb 2023
Verified reviewAlthough product ordered was unsuitable, every other aspect was excellent. Online process, customer service, delivery, uplift, communication and refund process all first class. Would highly recommend.
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A. A.
12 Feb 2023
Verified reviewYour customer service team went above and beyond to help me out with an order I had gotten wrong. Shipping was super fast and the products are lovely!
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A. A.
11 Feb 2023
Verified reviewBeautiful headboard
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A. A.
11 Feb 2023
Verified reviewGreat quality product looking lovely
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A. A.
11 Feb 2023
Verified reviewBeautiful and inspiring website.
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A. A.
11 Feb 2023
Verified reviewGreat products. Love the aesthetic and commitment to sustainability.
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A. A.
11 Feb 2023
Verified reviewBeautiful product range and when delivered it has been packaged and handled well. Most important, a quality product.
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A. A.
11 Feb 2023
Verified reviewLovely well made quality products. Both basins are very stylish and look fab. Vanity unity are solid wood and very well made and designed. Couldn’t be more pleased. Quick efficient ordering and delivery. Very well packaged to avoid damage.
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A. A.
11 Feb 2023
Verified reviewThis shelving unit is exactly what we needed for a small living room apartment. Made really well and at a standard you should expect for the money you pay for it. It’s solid and visually pleasing. You can fit a record player on it perfectly and the top is covered so you can place plants on top!
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A. A.
9 Feb 2023
Verified reviewConsul table is gorgeous, very well made and looks lovely in our hall, it was very well packaged and arrived promptly.
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A. A.
8 Feb 2023
Verified reviewThe overall experience was great. I am vary wary about online shopping for furniture and not being able to view what you are going to buy when spending a good amount of money. However when shopping around and seeing the quality of other furniture you get it made me think what have I got to lose. I would be paying slightly more but getting a solid piece of furniture, not MDF. The item was in stock and was delivered very quickly. The item was ready assembled and all I had to do was put on the legs to the unit which was very easy. I was extremely impressed with the quality of the unit and would not hesitate in using Tikamoon again. Their website was easy to use and we got a good feel for what we were going to get and we were not disappointed. If only all online shopping could be as good.
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A. A.
8 Feb 2023
Verified reviewEasy to use and find beautiful furniture!
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A. A.
8 Feb 2023
Verified reviewMy TV unit is great. It’s a shame that the wires can’t be hidden as the design doesn’t allow for that. I love the workmanship and the wheels to help with manoeuvrability.
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A. A.
8 Feb 2023
Verified reviewDelivery and collection was easy, unfortunately 1 item wasn’t the same as shown on screen and the second item was delivered badly damaged.
Reply from Tikamoon.co.uk
Thank you for your review. I am happy to hear that the logistic side of your order was easy but that one item was sadly damaged. In regards to the difference in product, as you purchased an item made of natural stone each piece is unique and different, sadly it is not possible to receive exact replicas of the product on the website. Kind Regards Your Tikamoon Team
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A. A.
8 Feb 2023
Verified reviewEasy to order and quick delivery
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A. A.
8 Feb 2023
Verified reviewA really lovely piece of furniture. Delivery was prompt and by very polite delivery people.
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A. A.
8 Feb 2023
Verified reviewI loved this table but unfortunately the table top was scratched. I asked if it could be replaced but was told that it was no longer available and would not be reordered until 2024. I was offered £100 off which I reluctantly took. You can imagine my surprise when to day I noted that the table was on sale. Are they selling faulty stock!!!. Not good customer service at all.
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry to hear that your table arrived scratched and you are unhappy with our customer service. You were initially offered £100 which was then raised after you received a quote to repair the damage to the table. At the time the table was out of stock but has since re-entered production so it was included in our site wide January sale. I am sorry that this has given you the impression that we are selling faulty stock. Kind Regards Your Tikamoon Team
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A. A.
8 Feb 2023
Verified reviewLooks great really pleased
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A. A.
8 Feb 2023
Verified reviewtable leg was brokem (the screw didnt fit in) It would cost me £80 to get a handy man to redrill it - but they only offered me £40 or a new table in 4 months!!!!! Could have easily been fixed with the £80 and now I am waiting 4 months with a wonky table.
Reply from Tikamoon.co.uk
Thank you for your review. I am sorry to hear that the table arrived damaged. Unfortunately it was not possible after multiple reviews with management to raise the level of compensation for this that high. We will treat your replacement as a priority and as soon as it has arrived in our warehouse we will notify you of its dispatch. Please be advised that should you not be happy with waiting, the original item can be returned for a full refund as well. Kind Regards Your Tikamoon Team
Reply from A. A.
There is a case logged - My preferred option would be to have the handy man fix it for £80 and then I get a working table quicker...
Show exchanges Hide exchanges -
A. A.
8 Feb 2023
Verified reviewGood website with some lovely items. Tikamoon were very helpful when we needed to cancel a duplicate order.
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