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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
23 Feb 2023
Verified reviewSatisfied Tikamoon customer
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A. A.
23 Feb 2023
Verified reviewAbsolutely beautiful basin. Unfortunately I didn’t check out the weight before I ordered it. My mistake. Great service. Would definitely recommend. 5 stars.
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A. A.
23 Feb 2023
Verified reviewReally lovely quality furniture. Very happy
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A. A.
23 Feb 2023
Verified reviewLovely selection of unusual and unique products.
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A. A.
23 Feb 2023
Verified reviewPlacing order on website easy & speedy delivery. Perfect!
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A. A.
23 Feb 2023
Verified reviewAverage shopping website. Neither good nor bad
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A. A.
23 Feb 2023
Verified reviewLOVE our bar stools! Great quality, really nice size too. Delivery does take a while so make sure you order well before you think you need
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A. A.
23 Feb 2023
Verified reviewI’ve ordered chest of drawers. It was very easy to navigate through the site. The delivery was quick. I’m very happy with the drawers.
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A. A.
23 Feb 2023
Verified reviewA wonderful product and great service.
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A. A.
15 Feb 2023
Verified reviewEasy to order, delivered on schedule. Good value, good quality product.
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A. A.
15 Feb 2023
Verified reviewThe website is very easy to navigate, delivery was clear and well arranged. The delivery driver was also very helpful and friendly.
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A. A.
15 Feb 2023
Verified reviewVery tempting!
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A. A.
15 Feb 2023
Verified reviewThe overall quality of the furniture is excellent and the communications I also found was passable but the time to deliver without prior warning of such a delay was abissmal. Many an event opportunity passed by, and we were left waiting to host family a friends after moving for a very long time since the delivery also took a very long time, without offers of compensation. Overall the wait was nearly half a year after being told roughly 6 weeks at the beginning of the exchange this was then corrected to an extra month's delay and then delayed a third and fourth time. If the reputation hadn't already been so good I would've cancelled and asked for a refund but as it was we waited and received eventually all of what we ordered.
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A. A.
15 Feb 2023
Verified reviewGreat easy to use website. And option to spread payment over three months with no interest added.
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A. A.
15 Feb 2023
Verified reviewWe purchased dining chairs, bar stools and some bed side tables from Tikamoon. The furniture is all of high quality and seems very strong / robust. We are very happy. It does take a long time for delivery. We are in the UK, so that might impact things given the delay with customs.
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A. A.
15 Feb 2023
Verified reviewThe item was delivered quickly .The item is lovely.
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A. A.
15 Feb 2023
Verified reviewProduct appears to be good quality and value for money. Site navigates well, but the whole experience was negative - info around delivery times was completely misleading, leading to us having to spend extra money on a temporary solution since the item arrived two months after initial delivery date was given. Contact with Tikamoon was poor, vague and very obviously done to obfuscate their shortcomings in terms of delivery issues. Wouldn’t be a problem if they’d been honest in the first place, but probably wouldn’t have put an order in with them if I’d known how long it would ACTUALLY take.
Reply from Tikamoon.co.uk
Thank you for your review. I would like to reiterate my colleagues apologies and extend my own for the delay in receiving your order. Please be aware that at no point do we hope to be vague in our estimates of the delivery but as the delay is with UK customs it is very difficult for us to commit to concreate timelines. We have taken your review and others on board and extended the delivery time and are working constantly with customs to help speed this process up. Kind Regards Your Tikamoon Team
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A. A.
15 Feb 2023
Verified reviewVery disappointed with the delivery process. Our item was delayed by 3 months. No one rang to explain and I had to call repeatedly to ask where the order was.
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry that your order was delayed. As we are working with customs to ship our orders it is incredibly difficult to have concreate delivery times and as such need to wait for updates from customs before reaching out to a customers. Your feedback has been fed back to the team for continued improvements and I hope we can do better for you in the future. Kind Regards Your Tikamoon Team
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A. A.
15 Feb 2023
Verified reviewExcellent web site
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A. A.
15 Feb 2023
Verified reviewUnfortunately, the mirror I ordered arrived broken but Tikamoon Customer Services were excellent in dealing with this. They offered to send a replacement mirror or issue a refund. They also arranged for a courier to attend to take away the broken mirror. It was a shame that the mirror was broken but I was very impressed with how quickly and helpfully Customer Services assisted me.
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