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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
10 Mar 2023
Verified reviewgreat service, quick delivery and good quality furniture.
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A. A.
10 Mar 2023
Verified reviewWebsite was easy to get round with good clear photos overall and detail and a lovely range of products.. My sink arrived really well packed so in good condition but the courier was a let down, just leaving it abandoned on my driveway Thankfully it was spotted soon after but sadly this practise seems all too common I've come to realise!
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A. A.
10 Mar 2023
Verified reviewEasy to use. Good article details.
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A. A.
10 Mar 2023
Verified reviewBeautiful headboard delivered extremely well packaged and promptly
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A. A.
10 Mar 2023
Verified reviewVery happy with this forniture and also with the help received by the manager for meeting my needs. The wood , the colour and the style of this product are amazing.
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A. A.
10 Mar 2023
Verified reviewUpon arrival, delivery driver called me to come meet him due to being lost, prior to this I gave clear directions how to get to my address, he then said I’m not coming and for me to go and meet him to show him where to come. So I walked 10 minutes without clear direction of where he was. I managed to find him and the second delivery driver waited in the car while he carted the coffee table to my address. Then he continued to ask ‘are we there yet’ making me feel extremely uncomfortable. As we got to the address I have to carry the table myself with him up stairs. which I have health issues with heavy lifting and was expected to lift. All while the second delivery driver waited down the street in the van rather than relocating the van to my address. This was a terrible experience for me.
Reply from Tikamoon.co.uk
Thank you for your review I am incredibly sorry to hear about this and it has been fed back to our transport teams who deal with the couriers for their review and future improvements. Should we ever have the pleasure of welcoming you back as a customer in the future, I ask that you please contact us prior to making the order so we can work to make sure the same experience isn't had again. Kind Regards Your Tikamoon Team
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A. A.
10 Mar 2023
Verified reviewI am delighted with the excellent quality and reliable delivery by Tikamoon of this product
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A. A.
10 Mar 2023
Verified reviewGreat product, delivery as promised
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A. A.
10 Mar 2023
Verified reviewYes this was all good 5 stars for customer service - they even called me a few days before the delivery to check when I'd be available and to reassure me that the item would be delivered to the "room of my choice". I warned them that the room of my choice was up 2 flights of stairs with no lift and they reassured me again. So far so good - so 5 stars... Then when the item was actually delivered, the delivery man flatly refused to carry it up the stairs. That's why the one star for delivery So the message is Tikamoon - I love your good intentions and actions around customer service and delivery, but just make sure that your partner delivery company is on the same page! Huge disconnect and has done you more damage in my eyes than if you hadn't promised to deliver to the room of my choice at all!
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A. A.
26 Feb 2023
Verified reviewFrom ordering to delivery to admiring it’s all perfect
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A. A.
26 Feb 2023
Verified reviewArrived on time.
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A. A.
26 Feb 2023
Verified reviewVery satisfied with the site and the fast delivery of my sideboard.
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A. A.
25 Feb 2023
Verified reviewTv stand exactly as depicted on website. Easy to order and arrived on schedule with accurate communication from delivery company. Would be 5 stars for delivery if the item was unpacked and the packaging removed when delivered.
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A. A.
23 Feb 2023
Verified reviewExcellent furniture with good design
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A. A.
23 Feb 2023
Verified reviewExcellent quality coffee table which looks very handsome and justifies the price. It is very heavy. If it could have wheels on the bottom it would be perfect. Storage space is great too. Overall very positive experience. The only downside was having to wait a few months for the item, but the wait was worth it and the item was well packed and in perfect condition
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A. A.
23 Feb 2023
Verified reviewEasy to navigate and find what I was looking for. Photos of the products are beautiful and true to product.
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A. A.
23 Feb 2023
Verified reviewWe have purchased a few things from you over the last year. The ease of ordering and speed of delivery is absolutely excellent, ichairs,. Tables and desks are packaged so wel that they are in perfect condition . A bench we purchased there was a slight problem with screws not being aligned, this was sorted quickly and easily with your customer services department. I can't think of another site that ticks all the service boxes in this way. Quality of everything we have is excellent. Can't say enough positives about it.
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A. A.
23 Feb 2023
Verified reviewVery good service. Just a bit on the expensive side.
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A. A.
23 Feb 2023
Verified reviewEasy to navigate very informative
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A. A.
23 Feb 2023
Verified reviewAbsolutely beautiful basin. Unfortunately I didn’t check out the weight before I ordered it. My mistake. Great service. Would definitely recommend. 5 stars.
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