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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
4 Oct 2023
Verified reviewquality of product and finish is very good. Design also excellent .
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A. A.
3 Oct 2023
Verified reviewLovely pieces of furniture.
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A. A.
3 Oct 2023
Verified reviewThere was a slight delay in receiving the order as it said to be with us in 7 working days and it took around double that. However the product quality and look made up for the delay and looks class in our cloakroom toilet, and everyone comments on it.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry the item arrived with you later than expected, but are very happy to hear the quality made up for this. We hope we can welcome you back as a customer in the future. Kind Regards Your Tikamoon Team
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A. A.
3 Oct 2023
Verified reviewMarble countertop basin. Wow. This is the most beautiful thing. So heavy, will make a lovely statement.
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A. A.
3 Oct 2023
Verified reviewDelivery and return were good but still waiting for my refund
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A. A.
3 Oct 2023
Verified reviewUgly fake marble top that doesn't match the website image
Reply from Tikamoon.co.uk
Thank you for your review. We offer 60 day free returns on all our products so that you do not need to commit to a purchase before purchasing an item. To initiate a return, please contact us by email and we will be happy to help. In regards to the top of the unit, this is advertised as terrazzo, which is a composite material made from many natural stones. We use real marble and no part of it is fake. We are sorry that you were expecting a solid marble top and as such are disappointed. Kind Regards Your Tikamoon Team
Reply from A. A.
What is the process for return. Can you come to my house and collect the item?
Show exchanges Hide exchanges -
A. A.
1 Oct 2023
Verified reviewSuper easy to navigate, would recommend this site to everyone
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A. A.
1 Oct 2023
Verified reviewThe headboard I ordered was amazing and exactly what I wanted.
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A. A.
30 Sept 2023
Verified reviewThe service had been good up to the point of delivery. However the product quality is poor on the sofa with varnish pealing after having it for 1 month. On raising this with the team there has been no compensation offered.
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A. A.
30 Sept 2023
Verified reviewExcellent quality and design.
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A. A.
30 Sept 2023
Verified reviewVery good
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A. A.
30 Sept 2023
Verified reviewThe website is fine but not clear that the products are shipped from FRANCE. I ordered 2 nobu basins which were very different sizes which caused a problem so had to order 2 more to find a matching pair. They were not able to select and pick 2 matching units which was not an effective solution or very eco friendly considering I has to order 4 heavy items and return 2 from France to the UK and send back again
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A. A.
27 Sept 2023
Verified reviewWe've been a big fan of Tikamoon. We specifically love they use natural materials which are making furniture last for a lifetime.
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A. A.
27 Sept 2023
Verified reviewEasy to look at site and no problem with the order. All very quick.
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A. A.
26 Sept 2023
Verified reviewLovely looking, just the job.
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A. A.
26 Sept 2023
Verified reviewI ordered a table which arrived with damage. it was collected promptly and I'm now waiting on a replacement.
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A. A.
25 Sept 2023
Verified reviewVery satisfied with info and procedures by tikamoon from placing order to delivery. The Eden oak sideboard and Eden bookcase? Superb, It is as stated on the web site and more, I am in the process of ordering three more pieces from tikamoon. Actions speak louder than words! Both the bookcase and sideboard exceeded my expectations.
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A. A.
25 Sept 2023
Verified reviewGood service all round. I didn’t need to contact them. Good delivery.
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A. A.
24 Sept 2023
Verified reviewEverything from ordering,contact and delivery was handled well.
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A. A.
23 Sept 2023
Verified reviewEasy to use! Truthful, the products are as beautiful as they look on the Tikammon site. We were impressed by the strong, careful packaging!
Reviews displayed in chronological order
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