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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
28 Oct 2023
Verified reviewEasy to navigate, some really nice and unique pieces
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A. A.
27 Oct 2023
Verified reviewAll round easy transaction, great communication, delivery very efficiently dealt with. I would really recommend this company
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A. A.
27 Oct 2023
Verified reviewI love the website, the quality of the items as well as the fact that it arrives fully assembled. However, the delivery box had a pungent mouldy smell which filled my home and wouldn’t clear for a couple of days even after getting rid of it. This instantly ruins the unboxing experience and the first impression. It also triggered an allergic reaction in me.
Reply from Tikamoon.co.uk
Thank you for your review We are very sorry to hear that there was an issue with the unboxing of the item. This has been forwarded onto our product managers for their own improvements on the finishes we use and the packaging materials. We hope the items are not effected and that you are happy with your order. Kind Regards Your Tikamoon Team
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A. A.
27 Oct 2023
Verified reviewSite easy to navigate and description accurate.
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A. A.
27 Oct 2023
Verified reviewVery lovely
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A. A.
27 Oct 2023
Verified reviewI was given a delivery window of up to 4 months, but was told not to worry it shouldn't take that long. It actually took over 4 months and in that time I was never contacted by Tikamoon to update me on my delivery. I had to continually call them for updates. When I ordered the item, it said on their website and order confirmation that delivery will be to the room of your choice, up to the second floor. The delivery company refused to take it upstairs so it had to stay in my hallway for 3 weeks until I could find someone to help move it. When I emailed Tikamoon about it, they couldn't care less even though it's on their website and on my order confirmation. The vanity itself is nice but I loathe giving my hard earned money to a company that doesn't care about their customers. A very very unpleasant and stressful experience.
Reply from Tikamoon.co.uk
Thank you for your review We are very sorry you are unhappy with the service provided. Sadly your order required specialty clearance from customs before we could ship the item and this caused it to be slightly over the 4 month quoted period. As this is handled by customs, we unfortunately are not updated as much as we would like to be on the status of the order. In regards to the delivery, as this is a very heavy item it unfortunately was unable to carried up the stairs by the team. We mention this when checking out that due to the weight limit of some items they can only be delivered to the ground floor. Your feedback has been forwarded onto our managerial team for continued improvements on our products and service. Kind Regards Your Tikamoon Team
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A. A.
27 Oct 2023
Verified reviewEasy to use
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A. A.
24 Oct 2023
Verified reviewI love the cabinet, but and it’s a massive but, it came untreated. I tried looking for the information on the JILL CABINET to see if I needed to treat it and it said everywhere ready to go 5 minute assembly of legs Now it wasn’t a problem for me because I had some clear varnish at home, so I could treat it, but I had to mess my plumber around as I hadn’t put time in to treat it It wouldn’t have been a problem, but PLEASE add it to the description so people can be prepared! Now it’s in it looks gorgeous and I’m pleased
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A. A.
24 Oct 2023
Verified reviewThe Kwarto teak vanity unit is perfect for our new bathroom. All care instructions online are clear, and we ordered the oil as recommended to use before it was installed. The unit was packaged well and delivered within the specified timeframe. It’s a beautiful unit which is really good quality
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A. A.
22 Oct 2023
Verified reviewQuality TV Stand and sturdy. We are happy with it and it looks nice.
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A. A.
22 Oct 2023
Verified reviewExcellent quality ❤️
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A. A.
21 Oct 2023
Verified reviewThe product design is simple and thoughtful. I like the quality of logs. It can be easily placed in any place in the home and looks beautiful.
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A. A.
21 Oct 2023
Verified reviewWhat a great website!
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A. A.
21 Oct 2023
Verified reviewGreat!
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A. A.
18 Oct 2023
Verified reviewSite is easy to navigate, it would be great though if free delivery was offered for orders over an amount or first order discount of 10% at least!
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A. A.
18 Oct 2023
Verified reviewSite easy to navigate. Product as described and very well packaged. Delivered at the time given to us
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A. A.
18 Oct 2023
Verified reviewExcellent customer service. Everything about Tiksmoon is 5*. From their range of furniture & decor, their quality of workmanship, prices, delivery time for handmade furniture & communication all fab. I have purchase the bulk of my home furniture for my new home from Tikamoon & would not hesitate to recommend purchasing from them.
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A. A.
17 Oct 2023
Verified reviewItem took over 4 months to arrive and when it finally did it was shattered into multiple pieces
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry that your item arrived damage during transit and are happy to confirm the collection and full refund for the item. We hope we can welcome you back as a customer in the future. Kind Regards Your Tikamoon Team
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A. A.
17 Oct 2023
Verified reviewEasy to order, prompt delivery, well packaged. Would recommend
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A. A.
17 Oct 2023
Verified reviewAbsolutely stunning sink, arrived before delivery date, couldn't be happier.
Reviews displayed in chronological order
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