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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
3 Jan 2024
Verified reviewEasy to use.
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A. A.
3 Jan 2024
Verified reviewWe found this retailer through Instagram and were a bit worried about using them, however, we thought the products offered to be exactly what we wanted so we took the risk. I am happy to report that we got the mirrors and they are exactly what we expected. They look gorgeous in our entrance hall. Quality seems to be really good but only time will tell. Highly recommended. My only feedback would be, better instant communication during the delivery process. We got a instant email when we ordered saying the order was placed and it would be deliver in 7 days, however, during those 7 days and after we didnt hear anything in the form of a shipping notification or something so we thought we had been scammed. We called them to check and they answer quickly and got the product to us quite quickly after that. Just keep us informed during the whole process to re-assure your clients and would be a better experience
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A. A.
3 Jan 2024
Verified reviewExcellent service. The website is very insightful and easy to navigate and the customer service team are helpful and professional.
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A. A.
3 Jan 2024
Verified reviewItem arrived damaged after paying £18 for delivery costs alone. Company very difficult to get hold of. Once I have managed to raise the concern I was offered only £25 compensation for the damaged item or a replacement in 6 weeks time! Managed to try resolve the issue by accepting £35 refund but still feel this is very disappointing considering the amount I had to pay for delivery of the item. I was told this wasn’t to be taken into consideration. Poor experience overall.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry the item arrived damaged. We offered a refund based on the damage and the cost of repair as well as the cost of the item. We are sorry that this was not as high as expected however we this is why we also offer a replacement unit or to return the item for a full refund. Your feedback has been given to the relevant team who works on improving our after sales service. Kind Regards Your Tikamoon Team
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A. A.
3 Jan 2024
Verified reviewI bought a present for my son. The process was straightforward and the gift was delivered to him exactly when scheduled.
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A. A.
3 Jan 2024
Verified reviewOkay
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A. A.
3 Jan 2024
Verified reviewCustomer service is always friendly and responsive.
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A. A.
3 Jan 2024
Verified reviewI handle product everyday owning a company that produces consumer products out of Asia. Unfortunately in UK consumers have succumbed to accepting cheap product, fake wood. Tikamoon has outstanding product with the consumer in mind...typically solid wood, modern design with little assembly. What a simple concept? Not to most suppliers. Thanks guys for making our home look outstanding..we have about 59 Tikamoon products in our house? Only Tikamoon could confirm this..we have lost count Happy Holidays to a company who/which actually cares. :)
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A. A.
3 Jan 2024
Verified reviewThe depth of the tv stand was not accurate as a result I had problem fitting equipment in the compartment.
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A. A.
3 Jan 2024
Verified reviewAbsolutely love the the furniture it’s beautiful The delivery people don’t put it where you want It’s very heavy which is a good thing but hard to move without many hands
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A. A.
30 Dec 2023
Verified reviewVery clear and appealing site.
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A. A.
30 Dec 2023
Verified reviewLovely piece of furniture. Very well packaged.
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A. A.
30 Dec 2023
Verified reviewFurnitures are of very good quality. Took a few days to dispatch, could be quicker. 5 stars if dispatch was next day.
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A. A.
28 Dec 2023
Verified reviewSuper website with excellent photos, details etc. Easy to navigate.
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A. A.
28 Dec 2023
Verified reviewLots of choice
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A. A.
27 Dec 2023
Verified reviewI have a few pieces from tikamoon and none have disappointed - including this piece. Have had my eye on it for a while and it fits perfectly, is well constructed, and seems very sturdy. Will need more time to gauge its durability. However - tikamoon’s delivery service has always been awful. They’re never on time and often rude about not showing up during the delivery window - either very early or very late.
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A. A.
26 Dec 2023
Verified reviewAmazing service. Arrived on time. Delivery was smooth. It looks lovely in my kitchen
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A. A.
24 Dec 2023
Verified reviewLove diving in to look at all the gorgeous furniture.
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A. A.
20 Dec 2023
Verified reviewFast delivery. Kept up dated
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A. A.
19 Dec 2023
Verified reviewThe way the items were packed was amazing - so no damage could occur. This is our first Tikamoon order - the quality of products is beautiful! We will be purchasing again.
Reviews displayed in chronological order
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