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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
11 Feb 2024
Verified reviewThis is the second piece of furniture we have purchased from Tikamoon and love both.
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A. A.
11 Feb 2024
Verified reviewWell designed and intuitive website, seamless ordering process
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A. A.
11 Feb 2024
Verified reviewVery happy with my order. Will be back for more.
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A. A.
11 Feb 2024
Verified reviewTikamoon were brilliant at keeping in touch. Every step of the way until delivery point. Missed first delivery and contacted company to give them notice when I would be in. This didn’t happen.. very disappointed with delivery company! The table is of good quality and was easy to assemble legs. Many compliments, I’m delighted and would buy from Tikamoon again
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A. A.
11 Feb 2024
Verified reviewWe ordered an absolutely stunning headboard. It was incredibly well packaged when it arrived and when unpacked it was even more beautiful than we expected. The delivery company gents were polite, professional and managed to get 2 very large headboards around a curved staircase and up to the bedroom.
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A. A.
11 Feb 2024
Verified reviewGreat quality furniture, we were very happy and delivery was easy and quick. I was hesitant about ordering as I'd not used Tikamoon before but I will definitely be happy to use them again. Thank you, a great service!
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A. A.
10 Feb 2024
Verified reviewI can’t praise this company highly enough. The service given by the staff is exemplary, so friendly, helpful and professional. Something I find rare in customer service these days. I love the styling of their furniture and the quality is outstanding. I will be looking to purchase more from this company and highly recommend them. They will not disappoint.
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A. A.
7 Feb 2024
Verified reviewI have been looking at products on Tikamoon for quite some time and I love some of the products on offer; I finally took the plunge with ordering a Metric TV unit. Upon placing my order, communication from Tikamoon provided adequate information; this included an e-mail confirming receipt of the order and then a second e-mail notification when the item had been dispatched. Subsequent communications were from their choice of courier, in my case BJS Home Delivery, which included conveniently scheduling the delivery. Delivery was completed as agreed by a 2-man team to my room of choice. Overall I feel that this was an excellent service.
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A. A.
7 Feb 2024
Verified reviewJust a standard website nothing life changing
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A. A.
6 Feb 2024
Verified reviewI am very pleased with my item but I was a little dissapointed at the length of time it took to get my order.
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A. A.
6 Feb 2024
Verified reviewI love the towel hooks I bought. I even came back and bought a load more for all the doors in the house. Really subtle and different design. One was unfortunately broken when delivered. I got in touch with customer service and they offered to replace it instantly free of charge. Brilliant product, packaging and customer service. I will definitely use this company again.
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A. A.
6 Feb 2024
Verified reviewAmazing quality and price!
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A. A.
5 Feb 2024
Verified reviewFirst time I've ordered from Tikamoon although I've spent a long time looking at their products - the web site is very good. Delivery was slightly earlier than I expected and I was kept up to date by the delivery company.
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A. A.
5 Feb 2024
Verified reviewThe site was easy to use but on purchase, the online system did not work so I had to phone the company and order by phone and email. Staff member very helpful and sorted the purchase for me. Delivery good and well packaged.
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A. A.
5 Feb 2024
Verified reviewDelivery wait was longer but given the quality of the furniture, not an issue!
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A. A.
5 Feb 2024
Verified reviewExcellent product , very happy with delivery service too
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A. A.
5 Feb 2024
Verified reviewFantastic product... Great design, perfectly crafted hardwood furniture. Thak you! Will definitely use Tikamoon again.
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A. A.
5 Feb 2024
Verified reviewHappy with my purchase!
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A. A.
5 Feb 2024
Verified reviewBeautiful wood, arrived assembled. Great quality.
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A. A.
1 Feb 2024
Verified reviewProduct came damaged and the wood (though a natural material subject to some deviation from the pictures) was wildly different and far darker with minimal wood grain than expected.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that the item arrived damage and was not a suitable colour for you. Acacia wood is a very varied wood as you have noted. We hope you can find a suitable alternative and we will be happy to welcome you back against as a customer in the future. Kind Regards Your Tikamoon Team
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