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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
31 Mar 2024
Verified review2nd purchase from Timamoon. The site is very easy to navigate. Great range of products. Good communication with order and delivery.
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A. A.
31 Mar 2024
Verified reviewEasy to order. Delivery on time. Good quality products.
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A. A.
30 Mar 2024
Verified reviewAll good.
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A. A.
30 Mar 2024
Verified reviewHad been looking for a high quality 180cm TV stand for a long time. Finally found what I was looking for on Tikamoon. Had never heard of this Company until I found them by accident whilst surfing the net. So pleased I did. Efficient and easy to deal with. Highly recommend.
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A. A.
30 Mar 2024
Verified reviewFine
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A. A.
29 Mar 2024
Verified reviewVery satisfied with the quality of the item I bought, the service was excellent, delivery very quick. All in all, a great shopping experience.
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A. A.
29 Mar 2024
Verified reviewIt was easy to navigate..I enjoyed spending hours looking…..but the delivery time didn’t appear till selection had been made. This meant starting again as I didn’t intend waiting…not for that length of time!!
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A. A.
29 Mar 2024
Verified reviewHere is the things with Tikamoon…everything is great UNTIL there is a problem!!!! Then customer service and aftercare sales is horrendous! I used to Tikamoon recommended oil to treat my Teak dining table and there was a flaw in the wood which has created this awful stain. I even contacted two local carpenters who verified this - but Tikamoon said it was a result of my application of oil that caused the stain! What a ridiculous & inefficient response! Let’s blame the customer and then you don’t have to offer any sort of solution! I will never use Tikamoon again!
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry to hear of your disappointment with our aftercare sales. The images have been reviewed by our production team and combined with the information that the table has arrived in a perfect condition, it was determined the stain has occurred during application of the oil, not during manufacturing. However, as the table is crafted from 100% solid teak, the table can be re-sanded and oiled to achieve a perfect finish. We hope you are happy with your new dining room set for many years to come.
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A. A.
29 Mar 2024
Verified review"I had the worst experience with Tikamoon furniture store. They had zero communication and I had to constantly ask for updates after waiting for over 10 weeks for a delivery. Every time I asked for a delivery date, they kept giving me the run-around and never provided a clear answer. In the end I asked to cancel my order, it wasn't until then that they gave me a delivery date. After waiting for about 15 weeks, I decided to cancel the order.
Reply from Tikamoon.co.uk
Thank you for your review. Please accept our apologies, we were unable to provide you with your order in the initially advised time frame. Due to a delay with UK Customs in the processing of the importation certificates for our Sheesham products, we were unable to dispatch the orders sooner. Several updates were provided to our customers advising of the delay, so we are very sorry if these were not received. We can confirm the order has been cancelled, and the full refund processed back to your account. Kind regards, your Tikamoon Team
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A. A.
29 Mar 2024
Verified reviewWe had a very bad delivery experience and received a damaged sink. This was finally sorted and received our sink which we were very pleased with.
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A. A.
27 Mar 2024
Verified reviewThe company were great at communication when I had reservations about returns. The chairs are strong and well made.
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A. A.
27 Mar 2024
Verified reviewFabulous site
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A. A.
26 Mar 2024
Verified reviewA beautiful cabinet. Well made and arrived with fantastic care to the packaging.
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26 Mar 2024
Verified reviewFantastic products - really beautiful. We’ve ordered a vanity unit, mirror and sink - all fantastic. I am so glad I found this place and will definitely be returning! Great experience with customer service too, on two occasions.
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A. A.
26 Mar 2024
Verified reviewKept us informed about delayed delivery.
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26 Mar 2024
Verified reviewTikamoon processed my order quickly & delivered in good time when they said they would.
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A. A.
25 Mar 2024
Verified reviewWe like the cabinet, but the paint work was damaged or missing on the hinges. The the door had scratches on the paint work below the door knob and the door doesn't close properly useless you push it with your hand, half way down. Apert from that it look good in our bathroom
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear that your item did not arrive in a perfect condition. We welcome you to contact our customer service team with your issues, and they can look at different options to resolve this for you. Kind regards, your Tikamoon Team
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A. A.
24 Mar 2024
Verified reviewMy experience with Tikamoon was easy.
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A. A.
24 Mar 2024
Verified reviewSwift delivery and very well packed. Excellent communication with the office regarding flexibility of delivery, as I was away. Solid products
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A. A.
24 Mar 2024
Verified reviewI ordered two Ernest benches which was all straight forward, however one bench was broken in two places on delivery. I had to arrange a return and redelivery which took another 10 days. However we now have two beautiful benches.
Reviews displayed in chronological order
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