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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
17 Apr 2024
Verified reviewGreat product and service
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A. A.
15 Apr 2024
Verified reviewSuch high quality and beautiful pieces. Had never used before and we are really impressed. Can’t wait for our final look in our renovation. They really have the wow factor
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A. A.
13 Apr 2024
Verified reviewEasy website to use Kept informed re delivery Disappointed that the delivery people would not help get bench out of packaging and take packaging away.
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A. A.
12 Apr 2024
Verified reviewLove the unusual, yet upmarket pieces Tikamoon sells. Delivery was also friendly and very accommodating.
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A. A.
10 Apr 2024
Verified reviewWe love our new unit! It was very large and heavy but enlisted some strong youngsters to help unpackage and erect!
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A. A.
9 Apr 2024
Verified reviewOrdered metal garden chairs which are excellent quality. Only issue was I was sent 2 of the wrong colour in the order so had to arrange replacements however the return / re delivery process was easy and the lady I spoke to very helpful.
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A. A.
9 Apr 2024
Verified reviewOrdered the scula sinks and they are perfect. Make such a difference to the room
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A. A.
9 Apr 2024
Verified reviewSo impressed- this is my 4th piece from Tika moon and they don’t disappoint- it’s priced well for the quality- don’t look elsewhere you will be disappointed. Well packaged, immaculate pieces and exactly as described! Can’t recommend them enough
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A. A.
9 Apr 2024
Verified reviewTable arrived in time and well packed
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A. A.
9 Apr 2024
Verified reviewBought walnut furniture from this company and couldn't be more delighted. Last purchase was a ceramic vase. Absolutely perfect for the scheme we were after. All our items have been from online so nervous at first. Wouldn't hesitate to use again.
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A. A.
9 Apr 2024
Verified reviewEverything is as shown on the website. Exchanged one item after taking delivery with no problem.
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A. A.
5 Apr 2024
Verified reviewBE AWARE OF LEAD TIMES FOR SHEESHAM ITEMS I ordered my sheesham living room furniture in April 2023 and was told if had a lead time of 4 months. The furniture eventually arrived 7 weeks late. During the delay, after contacting Tikamoon, I was told the items were being held in customs and there was nothing that can be done. When the furniture eventually arrived there was a defect. Customers Services were very responsive and offered me compensation or a replacement. I chose the replacement and this was arranged quickly and I was then given a lead time of 10 weeks. Again there was a delay and I contacted Tikamoon many times through email and chat only to be told, again, the items were being held by customs. The replacement arrived 13 weeks late. I finally had my complete furniture after 11 months, an unacceptable length of time. I did receive compensation and, once again, Customer Services were quick to sort this out. My rating is based on the completely inaccurate lead times and the lack of proactive support during the delay.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry for these issues with your order and the delays. We also thank you for your kind words regarding our customer service team. Due to the ongoing problems we have seen shipping sheesham items into the UK, we have amended our delivery estimates on the website to avoid disappointment from other customers and we will continue to monitor this to see if it can be lowered again in the future. We are very sorry that this information was not available at the time. Kind Regards Your Tikamoon Team
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A. A.
3 Apr 2024
Verified reviewI have only used the table a few times, but it’s great quality and we are really impressed so far.
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A. A.
3 Apr 2024
Verified reviewLots of great offers! Very clear and fast to deal with. Delivery company very friendly and helpful. Everything came packed properly and solid. Definitely will buy again
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A. A.
2 Apr 2024
Verified reviewExcellent service, quality goods couldn’t be happier. Very well packaged.
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A. A.
2 Apr 2024
Verified reviewLovely products, easy to purchase from the site. Good communication. Delivery was seamless and product was really well packaged. Product exceeded expectations.
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A. A.
2 Apr 2024
Verified reviewVery easy to order. Delivered quickly and arrived on time.
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A. A.
2 Apr 2024
Verified reviewEasy to navigate site
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A. A.
2 Apr 2024
Verified reviewSite easy to use and fast delivery.
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A. A.
1 Apr 2024
Verified reviewAbsolutely love the Ernest teak bench I ordered. Very comfy and lovely tactile finish.
Reviews displayed in chronological order
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