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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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T. F.
9 Oct 2024
Verified reviewLoved our sideboard when delivered. Lead time was a little longer than expected but communication great throughout the delivery wait.
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K. M.
7 Oct 2024
Verified reviewWe purchased a mirror from Tikamoon, unfortunately it did not work in the space we had in mind so we decided to return it. I was very impressed with Tikamoon’s customer service who gave us clear instructions on how to return the mirror and also a full refund including the cost of the original post and packaging. Will definitely buy from Tikamoon again.
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M. H.
7 Oct 2024
Verified reviewSolid furniture, well packaged. Easy assembly
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P. D.
6 Oct 2024
Verified reviewExcellent delivery time. Well packed. Delivery turned up when stated. Felt sorry for the delivery person. Only him to carry a very heavy unit.!
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S. N.
5 Oct 2024
Verified reviewVery easy website to use, Quality of furniture is excellent as describe would highly recommend if you’re looking for something a bit different.
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A. A.
1 Oct 2024
Verified reviewLovely quality furniture etc
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C. P.
1 Oct 2024
Verified reviewAbsolutely lovely basin, can’t wait to have it fitted, thank you for the excellent delivery service.
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L. S.
1 Oct 2024
Verified reviewTikamoon are such a good company to deal with, very efficient and great communication right through to delivery. I have used them few times now and very happy with the products.
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G. P.
30 Sept 2024
Verified reviewQuality furniture, well packaged an excellent speedy delivery.
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A. A.
28 Sept 2024
Verified reviewThe item we searched for resulted from a google search which led us to the Tikamoon site so no navigation required, however it seemed easy to use. Product looks better in the flesh than the site image. Absolutely perfect in every way, size, weight, finish. The matching trap only adds!
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A. A.
25 Sept 2024
Verified reviewGreat site , quality content without being overwhelmed by pop ups and notifications.
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A. A.
24 Sept 2024
Verified reviewI was attracted to the stylish products which are nicely represented on the website. Ordering and delivery all went as planned and I am very happy with my purchase. for which I receive many compliments.
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A. A.
24 Sept 2024
Verified reviewBery good communication and fast delivery
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A. A.
24 Sept 2024
Verified reviewI requested delivery to be arranged after a certain date. I was initially told that there was nothing to worry about, but later received a delivery confirmation for a date before the one I requested. Customer services later rectified this, only for me to then receive a confirmation the delivery company for the incorrect date. The delivery eventually arrived on the day I requested. The largest item, the Kwarto TV stand arrived completely broken.
Reply from Tikamoon.co.uk
Thank you for your review. The team have reached out to you regarding the damaged item and hope this can be resolved quickly for you. We are also sorry the item arrived earlier than expected, however our courier partners will never attempt a delivery until they have confirmed a date of your choosing. We remain on hand should you require anything else. Kind Regards Your Tikamoon Team
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A. A.
24 Sept 2024
Verified reviewI ordered 2 dark gray marble basins as I liked the look of the website and the items they sold. I was very excited when they arrived, they arrived on time and were well packaged. Unfortunately when I opened the boxes one of the bowls was dark grey and one was light grey ( which was another option on the website). I just assumed that they had sent me the wrong one by mistake and would swap it for the correct dark grey to match the other, so I messaged them, explained what had happened, sent photos of the 2 different bowls and said I was happy to send the incorrect one back for a replacement. Well! I couldn't have been more wrong. I recieved quite a rude reply, informing me that the bowls sent where the same bowl but with colour variations and they had not made a mistake. If I was unhappy then they would give me a percentage of my money back less the delivery cost. Absolutely no customer service at all. I liked the correct bowl I ordered but as they refused point blank to replace the other one I had no option but to return them both as I couldn't have 2 different coloured bowls on one countertop. I will not reccomend Tikkamoon purely for the disgusting attitude and service I received from their cutomer services. Sorry.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry that the washbasins did not match in colour, however due to the natural colour of marble we are unable to offer a replacement in this event due to the risk of a replacement due to further risk of disappointment if the colours do not match. We offer 60 day free returns for full refunds on all our products to ensure that you do not need to keep any item you are not satisfied with. Should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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A. A.
24 Sept 2024
Verified reviewI have bought several Tikamoon pieces.I love the quality, the simplicity of ordering, and the delivery company is always efficient, and very nice to deal with. Can't fault it.
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A. A.
24 Sept 2024
Verified reviewOn the expensive side but worth the money!
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A. A.
24 Sept 2024
Verified reviewn/a
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A. A.
24 Sept 2024
Verified reviewProduct was good and as described. I like it. It is perhaps a tad pricy but certainly acceptably priced for the size, quality and design. Delivery was as promised - a number of weeks as it is dropped shipped from factory to their warehouse. The delivery company was easy to communicate with an find a good time for delivery. The one downside, and a bit my fault....The unit was exceptionally heavy and I did not agree to paying an extra fee for assembly, as it comprised of screwing four legs on the unit - which was very easy. However, removing the packing material was a two to three hour job and hurt my back. THis is because packaging is designed to protect the product from the overseas factory. Which it did! Removing the packaging is a two person job for strong people and this should be made clearer at purchase. Indeed, I think unpacking should be included in the price; given the cost of the unit. The delivery company was not willing to provide any assistance as that was not on their work sheet. Nor could I inspect the goods were not damaged but they insisted I attest to that on the delivery receipt. Had there been damage, I might have had a dispute with Tikamoon. That experience aside, it would have been 5 star
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A. A.
24 Sept 2024
Verified reviewGreat service, happy to recommend...
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