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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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F. P.
19 Nov 2024
Verified reviewFirst and foremost, I love my wardrobe. It's solid and well-made, and it's a pleasure to use every day. It is very heavy so the delivery men had a bit of a struggle
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A. F.
19 Nov 2024
Verified reviewThe cabinet is just perfect! The delivery team was just very competent! I would definitely recommend this brand to anyone! Very beautiful and aesthetic
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A. V.
18 Nov 2024
Verified reviewAmazing product. Fast delivery.
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K. S.
17 Nov 2024
Verified reviewLove these products, good value and great service.
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C. C.
17 Nov 2024
Verified reviewGood website - easy to find what I wanted. Delivery was good - on time.
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M. S.
16 Nov 2024
Verified reviewExcellent service, flawless.
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A. N.
16 Nov 2024
Verified reviewThe furniture item matches the image on the web. We are satisfied.
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S. H.
16 Nov 2024
Verified reviewThe buying process was straight forward and the unit is of acceptable quality. However, their approach to customer service is woeful. Unfortunately the basin was damaged, unclear whether by plumber or during manufacturing. Tikamoon's response was condensing in tone and unhelpful. Blamed the plumber and no offer to replace the basin at my cost. When I was asked about it, I was informed that they don't usually replace damaged basins (if they're not to blame I assume) but would ask management. They came back 'on the occasion we will let you purchase a replacement'. This felt it was offered begrudgingly. For a Company that positions itself as a supplier of high quality products, I would have expected more support, understanding and empathy. Disappointing experience and negatively changed my opinion of Tikamoon.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that not only did the washbasin become damaged but for any feeling of begrudgement received. This feedback has been fed to the team for their continued improvements on our internal processes and response and should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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E. N.
16 Nov 2024
Verified reviewI ordered the Olga three draw side bedside table. It was available for delivery much faster than the estimate which was a lovely surprise. Was able to deliver on a day that suited me. Item was well packaged and great that no build was required. Lovely item and would definitely use them again.
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M. S.
16 Nov 2024
Verified reviewAlways love the furniture from Tikamoon. The wait is totally worth it.
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D. S.
12 Nov 2024
Verified reviewGood clear website with a wide range of items.
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N. H.
12 Nov 2024
Verified reviewAbsolutely love the product range, these items are a bit of a luxury for me and definite standout pieces in my home, I've been very satisfied both with the items themselves and with the customer service I have received.
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L. S.
12 Nov 2024
Verified reviewOverall good experience and cabinet beautiful. Unfortunately a handle came of but the customer service team was great in sorting a refund towards getting it mended.
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E. H.
12 Nov 2024
Verified reviewThe site was very easy to navigate. The service , delivery was first class, all communications were excellent
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N. F.
12 Nov 2024
Verified reviewI would rate highly as the piece of furniture is well made and solid . The quality is outstanding.
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S. G.
11 Nov 2024
Verified reviewBeautiful sideboard and excellent delivery service. Would definitely purchase from this company again.
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S. B.
11 Nov 2024
Verified reviewEXCELLENT SERVICE
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S. F.
10 Nov 2024
Verified reviewEasy to navigate and place order.
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G. B.
10 Nov 2024
Verified reviewI was able to find out all I needed to know about the items available including information about size, finish and helpful reviews along with easily found guidance on delivery etc
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R. W.
10 Nov 2024
Verified reviewexcellent service from placing the order to the delivery
Reviews displayed in chronological order
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