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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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K. B.
9 Nov 2024
Verified reviewExcellent Site, highly recommend.
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M. W.
9 Nov 2024
Verified reviewBeautiful products that are very well made. Delivery within 3 weeks which was very quick
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A. B.
9 Nov 2024
Verified reviewThe craftsmanship is a skill which brings out the wonders of nature. The Drawers have plenty of room for my needs and it is gorgeous to look at
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K. H.
6 Nov 2024
Verified reviewFull of loveliness. A very easy site to navigate
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A. L.
6 Nov 2024
Verified reviewIm happy with the product itself now that it is in perfect condition. Not happy with the delivery service and changeover where the faulty foot could have been replaced rather than the whole unit. Delivery people wouldnt unpackage it though they did put it upstairs.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry we are unable to replace only small parts of the unit. As our units are hand crafted, a replacement may not fit correctly and thus cause further disappointment. We hope this is acceptable and that you enjoy your new piece. Should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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S. G.
6 Nov 2024
Verified reviewFirst time we bought from Tikamoon and it won’t be the last. Website were easy to use.
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A. G.
6 Nov 2024
Verified reviewThe site is good and reliable. Some items are very expensive for what they are. I have bought a very good bathroom unit and a very poor cabinet both for almost the same price. It’s hit and miss.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear you are not satisfied with the cabinet you have purchased. If there is damage or if you wish to return it, please do not hesitate to reach out to us as we offer 60 day free returns on all our products to ensure you are satisfied with a purchase before committing to it. Kind Regards Your Tikamoon Team
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M. M.
6 Nov 2024
Verified reviewNice table!
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M. N.
6 Nov 2024
Verified reviewVery easy to navigate, well photographed and helpful…..
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M. W.
5 Nov 2024
Verified reviewBeautiful, quality furniture fully assembled
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N. W.
5 Nov 2024
Verified reviewVery poor customer services and quality. Product came damaged/poor build quality and the end solution added cost to myself. Tioamoon customer services could not see this and their stance was appalling.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry that you were unhappy with our customer services and that the item arrived damaged. In this instance we offered to keep the item for a reduced price, a replacement free of charge or a collection of the item for a full refund. As you chose to keep the item for a reduced price, we are sorry this was not a high enough offer of compensation for you, however it is based on the damage itself and our estimated cost of repair. We are glad to hear you have repaired the unit and we remain on hand should you require anything further in the future. Kind Regards Your Tikamoon Team
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M. R.
4 Nov 2024
Verified reviewWalnut TV cabinet great quality delivery on time with care
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E. S.
4 Nov 2024
Verified reviewseamless experience from Order to delivery
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W. S.
4 Nov 2024
Verified reviewAll good!
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T. S.
3 Nov 2024
Verified reviewHigh quality furniture, very fast delivery to the UK using a communicative and considerate delivery company. The whole transaction was a pleasure and I'm very pleased with the item.
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A. M.
3 Nov 2024
Verified reviewSite so easy to get around.
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M. T.
3 Nov 2024
Verified reviewI was concerned after reading some of the reviews on the trust-pilot platform, this one is clearly managed. However, I’ve got to say I was very impressed. The product is great and delivery arrived within the time window quoted on the website.
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T. L.
2 Nov 2024
Verified reviewSimple and easy to use
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S. N.
2 Nov 2024
Verified reviewGreat product and smooth delivery. Highly recommended
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S. J.
30 Oct 2024
Verified reviewI’m very satisfied with the service, delivery & products.
Reviews displayed in chronological order
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