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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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P. C.
2 Feb 2025
Verified reviewIt would have been 5 stars but the delivery was not as advertised. I paid for a service to unpack the chairs and take away the boxes but the delivery drivers wouldn't do it.
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I. H.
2 Feb 2025
Verified reviewFabulous product
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C. O.
2 Feb 2025
Verified reviewBeautiful teak furniture, crafted to a very high standard. Delighted with purchase, delivery and service from Tikamoon
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F. S.
1 Feb 2025
Verified reviewThe site is easy to navigate and very clear
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I. G.
1 Feb 2025
Verified reviewExceptional quality for a very reasonable price!
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P. R.
29 Jan 2025
Verified reviewReally nice furniture, easy to assemble and looks great.
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S. V.
29 Jan 2025
Verified reviewLovely quality solid oak furniture
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P. T.
29 Jan 2025
Verified reviewWe bought a beautiful table and chairs. The website was excellent, the delivery was good and as expected and we absolutely love the products!
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W. S.
29 Jan 2025
Verified reviewVery happy with the product and service overall. Would purchase again from them. The actual delivery men were very good. However the communication via Whatsapp was ok.
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P. O.
28 Jan 2025
Verified reviewThe furniture piece is great but the delivery experience was awful. They were supposed to deliver to my room of choice but refused to deliver to my upstairs room unless I accepted liability for damage in carpet and wall, which they tought was likely given dimensions of package. They had no protective equipment at all. I suggested to unpack given it was a shelf and easy to carry, was promptly denied because "not included in service". Eventually had to get help to get it upstairs and still had to pay £60 for this undelivered delivery.
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry to hear that there was an issue with the couriers. Unfortunately as this was a large bookcase the courier companies drivers will assess on the day if it is possible to make a delivery without risk, however in the event that it does seem to tight they will address this with you. We are sorry for any disappointment and this feedback has been sent onto them for their own improvements. Kind Regards Your Tikamoon Team
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C. T.
28 Jan 2025
Verified reviewThe quality of the product was much poorer than expected, espionage because of the premium price. I would not use Tikamoon again.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear that you are unhappy with the item received. The team will reach out to you to ask for some photos to resolve this but please be advised we offer 60 day free returns on all our orders should you not be satisfied with the unit or if it just isn't suitable after seeing it. Kind Regards Your Tikamoon Team
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H. C.
26 Jan 2025
Verified reviewEasy to use and follow up communication was very good.
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J. C.
26 Jan 2025
Verified reviewExcellent, after a bad experience trying to order goods from another site, I was worried about ordering again online. However, the experience this time was great. I was kept informed and didn’t have to wait too long for the item.
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F. A.
26 Jan 2025
Verified reviewFast delivery, everything was already assembled, very satisfied.
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A. H.
25 Jan 2025
Verified reviewExcellent site, and customer service very helpful.
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T. L.
23 Jan 2025
Verified reviewThe coffee table is just beautiful. It is very well made and I am so happy I bought this beautiful piece.
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S. P.
22 Jan 2025
Verified reviewVery nice website. Clear.
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C. T.
22 Jan 2025
Verified reviewLovely items
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F. M.
21 Jan 2025
Verified reviewReally happy with the product. Look and feel exactly as expected. We ordered not long before Christmas and so I was not unduly surprised to be told it was not going to arrive at Christmas but it did arrive a few days later. We ordered two and one arrived damaged. Having read other reviews I knew what to expect from the returns process. It's clear that there is a mix of automated and human responses. So for example, as others have noted, we got what appears to be an automated first email. Depending on the damage you may elect to get a discount (if the damage is cosmetic and you can live with it you might opt for this) full refund or a replacement. We opted for replacement as these are bedside cabinets so we wanted a pair. The replacement arrived within the 7 days promised which was very fast. We were offered (automated) to take the damaged unit to a drop off point but due to its size and weight this was not practical so I asked for it to be picked up. It was, the next day. All human interaction was fast, efficient and courteous. The first delivery was by parcel force. The delivery of the replacement was through a private courier. This one was delivered upstairs to the bedroom. Of course parcel force would not have done that. All in all it's a great product and the customer service has been excellent and I would not hesitate to recommend.
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L. C.
21 Jan 2025
Verified reviewGood choice and easy to navigate
Reviews displayed in chronological order
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