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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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V. I.
8 Apr 2025
Verified reviewLove the products. Unfortunately we ordered a mirror which came smashed which was the fault of the courier and tikamoon sorted it out quickly without fuss.
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K. A.
8 Apr 2025
Verified reviewCommunication not the greatest. I had to go online to check the status. When it got here, the tv stand is not great, tbh. It comes already assembled but the doors are not straight/parallel to each other, there is a slight asymmetry in them. But, one leg is shorter, it cannot be the floor cause our previous tv stand was not tilted so it’s definitely shorter, I had to put a piece of cardboard under luckily it’s against the wall so not super visible. Having said that, I should have complained about it but I’ve been so busy that didn’t have the time. Knowing this defects and the price I paid for it, I feel I didn’t get value for money at all. I could have bought something with similar defects but way cheaper at tkmaxx. So, not really happy I got convinced by all the instagram ads.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry to hear that you are not completely satisfied with the product. The team will reach out you today to review these problems. Kind Regards Your Tikamoon Team
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K. J.
8 Apr 2025
Verified reviewThird time I've bought off your website,and again I am very happy with product. Easy to order and delivered very promptly.
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D. T.
8 Apr 2025
Verified reviewVery happy with my order. Super quality and very beautiful, It was well packaged and quickly delivered.
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X. Z.
5 Apr 2025
Verified reviewI was initially drawn to this furniture because of its beautiful design and the promise of being a “lifetime piece.” While it does look great and feels sturdy at first, I’ve been a bit disappointed with the overall quality over time. Some wear and small issues have shown up sooner than expected, there is scuff/dent on top of the side board, scratches on the door when it arrives. The scuff is from the natural wood which cannot be made good, they really shouldn’t use it at such obvious area. For something marketed as a forever investment, I had hoped for better craftsmanship. Still, it’s a decent piece — just not quite living up to the lifetime claim.
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M. F.
5 Apr 2025
Verified reviewAll as advertised looks great
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H. C.
5 Apr 2025
Verified reviewGreat product, great delivery, great communication
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K. D.
3 Apr 2025
Verified reviewQuality was not as expected. Wood looked like it had a fake finish on acacia wood. Damage to the surface to add! Not sure I will pay so much for any furniture with that finish. I had to return the cabinet.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear you were unsatisfied with the finish on the unit. Acacia wood is incredibly varied in its appearance so will look different piece to piece but we can confirm this is made from solid natural wood and finished with a natural oil to bring out the grain. We hope you can find an alternative piece to finish your home and should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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J. W.
2 Apr 2025
Verified reviewThis was our second time ordering from Tikamoon and we’ve had no issues. The quality of the products as well as the delivery guys was great. The box for the unit arrived with a few scuffs and holes, but the delivery had already taken photos and reported them back to his office. I then got a phone call from the delivery office confirming the photos had come through and they’re aware of the damaged packaging. The unit was completely I damaged as it was packaged really well, but it’s nice to see the care.
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D. M.
2 Apr 2025
Verified reviewSite is easy to navigate and delivery was very quick. I was kept informed at every stage until it was delivered.
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B. B.
2 Apr 2025
Verified reviewVery happy with our order. The tv unit we bought was perfect for the space and came beautifully packaged. The piece went on sale basically straight after we bought it but upon emailing the customer services team they refunded the difference. Stellar customer service and furniture!
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S. C.
2 Apr 2025
Verified reviewGood website to order Really poor website for return/replacement or managing issues Items arrived damaged. It s really slow to have an answer with customers service as only through email with no chat option or proper template with solution on the website. Really archaic system. Compensation is also not good. So you end up with huge box sitting at home for 3/4 weeks until you can get a replacement.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear about your dissatisfaction. We have a chat option which is open during our working hours, however when no one is available to answer this it will not open up. We apologise for this. We hope that the new unit is suitable and we remain on hand should you require anything else. Kind regards Your Tikamoon Team
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B. C.
2 Apr 2025
Verified reviewLovely pieces, well designed and look good in the space. We purchased a large desk, headboard, outdoor chair and chest of drawers. Nicely made and such a treat to receive solid wood again - I am so over flat pack mdf furniture! Would definitely order again. The chest of drawers seems slightly clumsy on its runners but is very aesthetically pleasing. Otherwise all seems very solid.
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J. C.
2 Apr 2025
Verified reviewReally good service all round- I had chosen a basin that looked too small initially, and the return process was so straightforward- really pleased with my artsy cabinet and basin 🌞
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M. D.
2 Apr 2025
Verified reviewFirst time buyer, and had a great experience. Delivery was quite quick to address in London (less than 1 week).
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I. D.
2 Apr 2025
Verified reviewQuality furniture.
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R. S.
2 Apr 2025
Verified reviewI was initially told 6 weeks delivery, it got to 6 weeks and I had heard nothing from the company so I had to email them. I then get a response saying my item is actually ready for dispatch and will be there in another week. After waiting 7 weeks the item did then have some scratches on the wood, however I did not want the hassle of having to arrange it to be collected and then waiting another 7 weeks for a replacement. For the price of the item this was disappointing.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear the delivery was behind schedule. When you contacted us your order had begun preparation for dispatch but as we are based in France it does take a little while to pass over the border. We are sorry for this and will reach out to you today regarding the scratches as we have not heard from you about this. Kind Regards Your Tikamoon Team
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E. W.
2 Apr 2025
Verified reviewGreat product selection. Delivered quick and packaged very well.
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S. C.
2 Apr 2025
Verified reviewAll excellent
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E. S.
2 Apr 2025
Verified reviewLovely pale oak scandi looking table. Easy extending mechanism. Best thing us the extending table has no join down the middle of the table.
Reviews displayed in chronological order
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